50% Develop and Maintain Eye Donor Development Programs
Develop, strengthen and maintain existing business partner relationships by gaining and maintaining client acceptance and trustwith LGS eye donation referral source organizations (hospitals, hospices, medical examiners, coroners, nursing homes, funeral directors, etc.)
Secure and maintain LGS donation Agreements, engaging with Partner Relations Manager regarding conversations with decision makers.
Develop and provide direction for implementation of goals and strategies for successful donor development programs with donation referral sources (hospitals, hospices, medical examiner / coroner offices, nursing homes and other donor referral sources).
Research and maintain current and future trends knowledge base and serve as expert consultant about federal and state laws and regulations, professional industry accreditation standards and requirements (Centers for Medicaid and Medicare, Joint Commission, Eye Bank Association of America, etc.) related to donation; referral and donation process, donor care management; documentation of donation activity, etc. for donation referral sources in their development of organizational policies and procedures
Represent LGS and University of Minnesota to donor referral source organizational leadership, on donation referral source donation committees, and at donation-related events and activities.
Increase awareness, foster acceptance, and promote informed decision-making regarding eye, organ and tissue donation.
Identify opportunities and conduct education in donation referral source facilities and public venues, independently and collaboratively in conjunction with donation industry partners, from 1 on 1 to small groups and large audiences.
Create meaningful learning experiences tailored to specific audiences, with and without visual aids such as slides, and with adaptability to utilize a variety of virtual and non-virtual platforms.
Engage LGS recipient and donor family volunteers with assistance of Community Relations staff as appropriate to share the message of hope and healing eye donation brings.
20% Research, analyze and report on eye donation activity
Create and present data reports for use both internal and external to LGS, including with donor referral sources; donation industry partners; state, regional and national industry reports and education initiatives.
Perform chart audits, as needed. Compile and analyze data gathered from audits, LGS database, donation partner databases, and donation triage phone lines to determine educational needs and trends of donor referral sources.
Utilize data to help referral sources reduce delayed referral calls, missed opportunities, and to positively impact outcomes in donation.
5%Work collaboratively with donation industry partners
Represent LGS and University of Minnesota in working with other human tissue or organ donation organizations – local, state and national - to collaboratively support donor development, education and recognition.
Participate in donation industry leadership opportunities, meetings, conferences, and education as requested.
Align daily activities with the strategic and operational goals of the organization under the direction of Partner Relations Manager.
Practice safe work habits at all times.
Read and follow all LGS policies and procedures.
Practice effective, respectful, and proactive communication with other LGS staff and with staff and representatives from other organizations.
Arrive and work during scheduled hours.
Maintain confidentiality, including but not limited to donor and donor family information, organizational process, financial information, and protected health information (PHI) in accordance with HIPAA.
**LGS provides vehicles for employees to conduct business. When a LGS vehicle is not available access to reliable transportation is required for this position.
All required qualifications must be documented on application materials.
BA/BS or a combination of related education and work experience to equal four years
Experience developing programs, policies and procedures.
Strong interpersonal and communication skills.
Proficient computer skills.
Must be able to work a flexible schedule that occasionally includes evening, nights and weekend hours.
Must be able to travel throughout the Lions Gift of Sight service area.
Must maintain current valid driver’s license for state of residence.
Reliable transportation at all times.
Ability to focus attention to detail for procedures, processes policies and documentation.
Ability to Rrecognize and work with conflict and resistance.
Demonstrated success learning and working from home.
Demonstrated successbuilding credibility, managing communication and influencing other to achieve desired results.
Capability to use standard office and business equipment, lift and move office and display materials, use dollies to transport materials.
B.S. in Mortuary Science
Experience working or volunteering with human anatomical donation.
Public speaking or presentation experience.
Sales, education or project management experience.
Supervisory or leadership experience.
Ability to identify and resolve issues or needs quickly, independently and / or in collaboration with other stakeholders.
Experience with special events.
Internal Number: 338751
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.