WHO WE ARE
CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
WE OFFER
A commitment to providing you with career growth opportunities within your CBRE career.
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
Paid holidays/vacation
WHO YOU ARE
You have solid administrative experience in supporting a finance department that includes managing tasks such as coordinating Purchase Orders, Accounts Payable, and Account Receivable functions.
You thrive in an environment where you are positioned as the liaison focusing on fostering relationships between the finance department, vendors, and clients.
You enjoy roles that allow you to showcase your strong skillset within MS Office and more specifically Excel combined with the thrill of utilizing your eagle eye attention to details capturing any discrepancies and/or inaccuracies.
You are committed to customer service delivery, reliable and committed, confidential and discrete approach, calm manner, able to work under pressure and with changing demands and priorities.
You are flexible to work outside of core office hours from time to time.
You demonstrate Respect, Integrity, Service and Excellence in all interactions.
JOB SUMMARY
Provide support to the Facility Manager, Lead Contract Support and the Business Unit Contract Support team. Liaisons with Facility Manager and Lead Contract Support to enable the department and business unit to meet objectives in an effective and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand, anticipate, and deliver internal and external customer needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Providing excellent customer service by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Understand procedures and processes and operate them to the required standard. Examples of these are:
- Site Inductions
- Timesheets and expenses
- Coordination of billing application, calculating margins, raising client invoices and submitting to client
- Obtaining supplier quotes; uploading to internal system for client approval (Extra Works)
- Raising supplier Purchase Orders for Extra Works upon client approval to perform work
- Works closely with vendors to ensure timely submission of vendor invoicing.
- Reviews AP invoice submissions to ensure proper coding and compliance with PO; resolving discrepancies with the vendors.
- Processing and review of management reports: P&L, Unbilled (WIP) Report, Debt, Open PO's & Invoice Pool
- Reviews and follows up on monthly AR report; resolves client questions and ensures fees are collected
- Liaising with the client regarding payment of invoices
- Compiling of monthly Contract Review pack; liaison with Lead Contract Support
- Logging hazards & customer feedback on the QHSE Management Portal
- Maintaining record of onsite training gaps; coordinate with Facility Manager to ensure team members are apprised of upcoming training to ensure training is completed on time.
- Updating of attendance planner; coordinate with Facility Manager to ensure absences are covered to ensure no gap in client service.
- Reception cover, if applicable
- Coordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
- Compiling of Customer Monthly Report, if applicable
- Updating the CBRE Performance Portal, as applicable
- Conducting supplier surveys on mySUPPLIER
- Comprehensive spend tracking
- Weekly review with Lead Contract Support to review WIP, Debt, Invoice Pool and Open PO status updates
- Additional activities, as assigned
Achieve results within quality and time restraints.
Perform with an understanding of business requirements and changes, as well as ensuring continuous improvement.
Actively participate in a diverse and effective team.
Convey messages and ideas clearly and openly. Involve people and influence decisions.
To carry out any reasonable request from management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or general education degree (GED) required. Associates degree or previous experience preferred, but not required.
Minimum of two years of related experience and/or training.
APTITUDES
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills.
Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organizational skills.
Commitment to continuous improvement.
Ability to comprehend, analyze and interpret complex documents.
Ability to solve problems involving several options in situations.
Ability to work as part of a team, as well as independently.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite.
Ability to achieve working level skills in either a contracts database or Ariba Contracts Management Module.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
