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Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as Head of Sales Management, Asia Pacific. Principal Responsibilities
Continuously review and seek to improve the multi-channel insurance distribution model and develop growth plans/actions, with a focus on sales and service quality, across all segments, channels, and distribution outlets
Work with Partnerships functions to ensure consistency in sales models and support to contribute to growth agenda, particularly in Protection and Health & Wellness
Introduce, where required, sales process enhancements, and streamlining initiatives to improve customer experience and distribution productivity while maintaining regulatory, compliance, and best-in-class standards
Jointly set measurable goals and performance metrics with the various channels to drive delivery of established objectives
Participate in AOP planning, securing buy-in for investment to support insurance distribution processes and streamlining initiatives
Develop and align lead deployment and execution plans with country CRM teams across all channels. Establish a robust tracking discipline to identify impact and redeploy best practices across all global markets * Monitor customer service levels and sales quality output to ensure a superior customer experience and mitigate conduct, reputational, and operational risks
Represent Global Insurance in key channel for global, regional, and country
Design and drive a comprehensive and professional Learning and Development framework to all front-line and sales management aimed at skills and coaching improvements
Create and plan meaningful client and distribution engagement initiatives across all channels including compelling recognition schemes
Track market trends and understand evolving customer demands. Share insights and support the development of plans and strategies for relevant product and customer propositions
Bachelor's Degree or equivalent. Master's Degree preferred
Insurance or Banking experience, particularly in distribution channels, products, and sales processes
Effective strategic thinking and problem solving ability, critical analytical thinking; demonstrated experience in translating customer-centric strategies into tangible business results
Exceptional communication and influencing skills with an ability to develop and deliver executive level materials and presentations in various forums
Experience in global and/or regional roles
Strong relationship management and stakeholder engagement skills developed in Insurance and banking industry within a large financial institution with a demonstrated ability to effectively influence diverse groups without direct management lines
Energetic team player with a positive mindset
Excellent organizational and planning skills
Fluent spoken and written English. Second language a plus
To be considered for this role, the relevant rights to work in Hong Kong is required.
You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong Shanghai Banking Corporation Limited.