Lead Call Center Specialist

You.

You bring your body, mind, heart and spirit to your work as a Lead Clinic Call Center Specialist.

 
You know how to move fast. You know how to stay organized. You know how to have fun.

You’re equally comfortable with high-volume call center operations, telephone triage, and obtaining patient information.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

In this role, you will experience high call volumes so we are looking for a professional who thrives in a fast-paced environment!

SCL Health Medical Group is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. With locations throughout Colorado, Montana and Wyoming, we offer a wide variety of primary and specialty care services. 

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Lead Clinic Call Center Specialist you need to know how to:

• Assist PCC Management in the hiring process, training, and preparation of performance reviews and maintenance of schedules.
• Monitor and assist the Clinic Call Center Specialists in handling patient and clinic calls, to properly follow SCL Health, SCL Health Medical Group, PCC processes and procedures, to correct deficiencies and resolve issues.
• Assist PCC Management in reviewing and analyzing processes and procedures for the PCC.
• Accurately accesses SCL Health Electronic Medical Record software and other databases and spreadsheets to correctly handle patient and clinic inquiries, to investigate deficiencies and errors. Coordinates the management of databases, spreadsheets, and reports. Provides reports on customer service and policy/procedure adherence.
• Provide backup in emergency situations. Covers lunches, breaks, and shifts as needed.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School diploma or equivalent, required.
• Minimum of six (6) months experience as a PCC Clinic Call Center Specialist and/or Patient Service Representative (PSR), required.
• At least one (1) year experience as a PCC Clinic Call Center Specialist and/or Patient Services Representative, preferred.
• At least one (1) year experience in a medical field, preferred.
• At least one (1) year experience in a call center or high volume call position, preferred.
• Bilingual proficiency in English and Spanish, preferred.

Your next move.

Now that you know more about being a Lead Clinic Call Center Specialist on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.