Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
We Offer As continued efforts to grow our Private Banking franchise to a leading force in Asia, under the leadership of the COO office, the Location Business Management (LBM) team ensure a coordinated approach in the development and implementation of our regional strategy, including business, product and infrastructure plans in APAC. For the entire booking center Singapore, the LBM team manage, grow and govern the business by proactively representing Front Office and the SG Location, enabling and facilitating front to back business processes and operationalizing initiatives and regulatory requests. You will partner closely with colleagues from the various functions across the bank to build an unparalleled platform and deliver the best service to our clients; ensuring changes are accurately rolled out to the end users with the goal of minimizing disruption and maximizing the acceptance and benefits. You will deploy initiatives to drive adoption of our flagship digital products and applications in markets across Asia, as well as of internal applications and systems across front office teams in the region. The role includes the following core tasks:Change Management & Digital Adoption
Ensure that process/platform adoption and engagement targets are defined, agreed and met for both Client and Front Office Channel to realise ROI on investments (save time, keep A(RM)s safe, ensure profitability).
Ensure desired user behaviours are achieved to minimise business disruption and maximise user satisfaction.
Work closely with our platform and IT teams on the product vision and roadmap, so business partners can identify with the vision, creating a core message platform that provides the elevator pitch for each business partner segment.
Understanding the change and preparing detailed change impact business analysis (organizational readiness, change impact) with Product Owners, processing and control teams to determine appropriate change management strategy.
Develop an overall communication plan that uses a mix of channels, conduct training, demonstration to FO and clients/prospects of our digital platform.
Gather feedback prior and post rollout to ensure adoption and engagement, identify resistance points while also gathering data analytics to understand user behavior.
Business Gatekeeper in Regional and Location Initiatives
Support the Singapore Location COO and point of contact for Front-to-Back business and operational topics, implementation of strategic projects, process enhancements/ improvements and platform rollouts.
Ensure FO Procedure Governance framework is adopted and adhered to by all PB departments. Provide support to Procedure Owners and Experts in continuously implementing the framework.
Act as the main point of contact for Front Office on raising of issues and incidents, especially with client impact. Coordinate issue resolution across Front-to-Back functions.
Collaboration and cross sharing of information with other FO and Non-FO departments to stay aligned, and effective cooperation on regional and booking center level.
Facilitate rollout of Regional and Location initiatives as subject matter expert, advisory or reviewer depending on nature of initiative.
Responsible as overall business owner and gatekeeper of location's Front office impact and Client outreach experience.
Coordinate with General Counsel and Business Risk Management to ensure business compliance with external and internal regulations.
Minimum 10 -15 years of business experience with Front-to-Back banking process knowledge. PB front office or digital business background is preferred.
Project and change management knowledge is preferred.
Experience working with multi-functional partners across lines of business, General Counsel, Operations, Risk, Technology, Product Management.
Outstanding interpersonal skills and the ability to develop positive working relationships at all levels of management.
Experience in preparing and delivering presentations targeted to a senior audience.
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting based on detailed understanding of digital analytics.
Ability to learn and adapt to a rapidly changing product and respond strategically to customer needs.
Ability to successfully engage in multiple initiatives simultaneously.
Extensive project management experience is preferred. Ability to work in an AGILE environment is an added advantage.
Excellent written and verbal communication skills. Fluent English and an additional Asian language is a strong preference as you will be expected to liaise with Asian language speaking clients
Results-oriented, hardworking individual with outstanding problem solving skills and attention to details.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.