| The Education Project Manager is responsible for managing existing education projects and programs, as well as developing new projects, products, and programs as assigned. The qualified candidate will engage with staff, volunteers, members, and customers to ensure NCMA offerings reflect the highest quality and relevant content. Essential Duties & Responsibilities General: - Establish and maintain positive relationships with key stakeholders, customers, members, volunteers, speakers, staff, and vendors.
- Evaluate the effectiveness and efficiency of programs, policies, and internal procedures, and recommend modifications or improvements.
- Develop strategies, plans, and specific goals for assigned projects and programs.
- Communicate with marketing on website updates and language needed related to assigned programs.
- Be fully conversant in NCMA’s programs, products, and services in order to advise volunteers, customers, and members.
- Interact and collaborate with fellow employees in a positive, proactive, and productive manner.
- Analyze information, compile statistics, and prepare reports for senior management.
- Prepare and send correspondence and communications to various stakeholders.
- Use the membership database to identify, classify, and track products, associated revenue and expenses, event registration, and inventory.
- Ensure that NCMA programs delivered and credits issued are in line with the Contract Management Continuing Professional Education (CPE) Guide.
- Help maintain and respond to Education Dept. inquiries via phone and through the shared inbox to ensure the highest level of customer and membership satisfaction.
Education Project/Program Management: - Successfully manage assigned education projects and programs including developing and managing to plan, schedules and budgets, and regular status updates. Coordinate activities with volunteers and staff as necessary.
- Manage service and supply contractors, as applicable, which may include but are not limited to authors, publishers, printers, and e-course developers.
- Provide program timelines and information to the Marketing Specialist as needed. The Education Project Manager will be responsible for the success of the following programs (subject to change):
- Education Partners program: NCMA's education partner program incorporates a formalized application and renewal process that includes an audit of applicant curriculum related to NCMA's Contract Management Standard™. The Education Project Manager will assist prospective and current EPs in the application process and will oversee the effectiveness of the volunteer review board.
- University Outreach Program: An initiative to promote partnership with university contract management programs and the use of NCMA’s Contract Management Body of Knowledge ®. The Education Project Manager will work with senior staff, university representatives, and volunteers to develop this new program and will oversee its effective implementation and operations.
- Certification program: Working with staff, manage IAW ANSI standards and requirements, NCMA’s newest certification program for entry-level professionals.
Education Product/Service Support and Development: - Learning Management System (LMS) Administration: Provide reliable expertise in the learning management system (Path/Blue Sky E-Learn) including the management of the site, management of the service provider relationship and resolution and elevation of any user issues, etc.
- Live Webinar support: Assist in NCMA member benefit webinars including planning and execution support.
- E-learning development: When requested, manage the development of new e-learning courses including uploading recordings and organizing course materials in the LMS.
- Editing: Provide copy editing support as requested.
Events Support: - Attend and support NCMA conferences as needed.
- Serve as backup technical support to the events team in managing event software/platforms.
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