Under minimal supervision, is responsible for oversight of Denver Health's Lean department and coordinates with other key areas to support system optimization and the strategic planning and deployment. Reporting to the Chief Administrative Officer (CAO), the Director is a key leader for the Denver Health and a dynamic change agent who is charged with leading the culture of continuous improvement.
1. Establishes and maintains approved leader standard work to include such things as staff rounding, problem solving with staff, and huddles. 2. Employs Lean concepts to manage, e.g., A3 problem solving.3. Enhances employee engagement by providing the resources, support and tools to work in the form of extra time, brainpower and energy.4. Mentors, guides and coaches direct reports in order to expand their capabilities and build management depth in the organization for succession planning.5. Staffs, trains, advises, evaluates the performance of, and when necessary, disciplines and/or discharges staff at multiple levels.6. Works closely with physicians and nurses, assuring good working relationships and overall positive medical staff relations. 7. Attends formal educational classes as required by Denver Health. Pursues learning opportunities to enhance performance. 8. Creates and maintains a culture of performance improvement and change management using Lean and other tools.9. Assists CAO with special projects within Denver Health as needed. 10. Assists CAO- Strategic Services with the coordination of an annual 5-year Long Range Strategic Plan (LRSP) in collaboration with JST. 11. Works closely with the Executive Staff and the Directors of Service in establishing standard work to review progress towards organizational goals through assessments of organization's threats, opportunities, strengths and weaknesses. 12. Coordinates dissemination of LRSP throughout the organization.13. Provide all levels of management with coaching on how to effectively develop and deploy leadership standard work; provide front line staff and managers with the necessary coaching to become effective daily problem solvers within the lean framework.14. Supports leadership and frontline staff with implementation of improvement activities and A3 problem solving.15. Supports the organization in Hoshin planning16. Facilitates organization-wide improvement intakes and comprehensive improvement support around issues of strategic significance; identifying the appropriate event-types and tools that can be applied in resolving these issues at a systems level.17. Serves as change agent in institutionalizing Lean concepts and methodology throughout the organization. 18. Responsible for overall program design and continued evaluation and persistent adaptation of program as needed to reflect changes in organizations strategic plan and direction.19. Works with organizational leadership and executive staff to coordinate and assess the effectiveness of event schedule.20. Monitors and measures the benefits from improvement activities from a programmatic perspective. 21. Develops a strategy to attain future state goals assuring responsibility for event follow-through and sustainability22. Organizes and manages an institution wide communication strategy related to Lean deployment.23. Implements service area plans and strategies consistent with the organization's long range strategic plan. 24. Identifies and addresses key factors affecting the performance of the organization. 25. Develops and implements creative solutions to complex business issues.26. Manages and coordinates the activities of managers, supervisors and employees in the lean department; determines work procedures and expedites workflow; assigns duties and reviews work; prepares necessary and required reports to management.27. Collaborate with internal customers, including staff, supervisors, project managers, account and reporting managers to assess, analyze and prepare recommendations for operational and service/business needs.28. Leads and facilitates cross-functional workgroups to systemically analyze complex problems, draw relevant conclusions and successfully implement appropriate solutions.29. Supports risk identification, prioritization, and response strategy activities. Continues to monitor and update risk assessment throughout the life of the project, to include recognition of trigger events that convert risks to issues. Documents all identified issues, working status and final resolutions. Communicates/escalates major issues to management and staff, as deemed necessary.30. Oversees the Lean Systems Improvement Department including applicable consultant contracts.31. Develops and coordinates Lean Transformation Training across the organization. Establishes and maintains administratively responsibility for DH Lean Academy.32. Manages and coordinates the daily activities of employee assignments; manages Annual Performance Appraisals of facilitators.33. Determines work procedures and expedites workflow consistent with Lean principles.34. Assigns duties and reviews work, conducting routine meetings and monitoring performance metrics.35. Prepares necessary and required reports to management, including summary reports and information necessary for ongoing management.36. Reviews prep as needed and adherence to standard work.37. Reviews documentation as appropriate.38. Provides Onboarding, Orientation, Training and Competency Assurance of facilitators. 39. Conducts education and training. 40. Serves as a preceptor. 41. Creates, develops, reviews and improves Standard Work.42. Completes administrative duties associated with improvement activities and other LSI work efforts. 43. Ensures two way communication between management staff and employees. 44. Develops communication plan regarding projects, priorities, timetables and budgets as required. 45. Responsible for operation systems, standard operation procedures and service level agreements in appointment center and medical interpretation; 46. Responsible for liaising with support departments (IT, Telecomm, Contracts, Finance, Quality, Recruiting) to ensure business objectives. 47. Serves as liaison with internal and external clients to ensure contract compliance and overall customer satisfaction, customer service and quality goals.48. Attends meetings, visits clients to maintain an awareness of their needs and programmatic changes impacting the appointment center and medical interpretation.49. Fosters relationships with outside entities and develops actionable ideas to strategically grow Denver Health services.50. Develops and executes appropriate communication strategies to ensure project success.51. Ensures all project communications are well organized, accurate, comprehensive, and timely. Additionally confirms that each communication has been developed with the target audience in mind such that it will be well received. 52. Supports the creation and delivery of presentations to key stakeholders 53. Oversees the development, implementation, and monitoring the annual operating budget(s) for all area(s( of responsibility.54. Ensure that operations are managed within the established guidelines and budget for area(s) of direct operational oversight.55. Coordinates all departmental budgets with Finance. 56. Evaluates priorities, alternative revenue sources, performance measures, and opportunity costs to recommend budget expansion or reduction.57. Other duties as assigned.
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities1. Conveys deep understanding of DH's market. 2. Special Skills required include business acumen, strategic planning, organization assessment, highly developed leadership and interpersonal skills. 3. Skill in resource utilization, policy development, quality assurance, and an in-depth understanding of lean and its applications to advance strategic planning development and implementation. 4. Knowledge of all hospital clinical services, ancillary services and support services. 5. Strong analytical skills and ability to stay flexible with changing priorities. 6. Excellent interpersonal and communication skills. 7. Ability to effectively perform under tight deadlines. 8. Strong facilitation skills. 9. Strong Coaching skills. 10. Proficient at formal "improvement coaching" or similar activity. 11. In-depth knowledge of Lean Toyota Production System implementation and approach. 12. Strong financial analysis and decision support skills. 13. Strong basic statistical analysis and data management skills. 14. Effective team building skills. 15. Able to document and measure results. 16. Strong project management skills. 17. Strong written/verbal communication, and training skills.18. Able to drive change up and down the organization. 19. Strong troubleshooting/Problem-solving skills. 20. Strong leadership skills. 21. Strong interpersonal skills. 22. Strong Conflict management/mediation skills.Computers and Technology1. Proficient with Microsoft Office Suite.2. Strong Knowledge of Lean tools.
* Bachelor's Degree (Required) * Master's Degree
Five years of experience in lean management required. Experience in overseeing complex business functions in a dynamic organization, healthcare experience is strongly preferred.
* Green Belt (Required) * Black Belt
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 2506
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.