Alert The U.S. Department of Homeland Security recently issued an emergency advisory about an elevated threat of cybersecurity attacks targeting hospitals and health care systems in the U.S. These threats can come by phone calls, text messages or emails. ChristianaCare advises that everyone be alert to potential phone, email and text-messaging scams. If you receive a suspicious phone call, text message or email from ChristianaCare that asks you to make a financial transaction or to provide personal information, please visit www.christianacare.org or call 302-327-5555 and ask to speak to someone from the department or service that contacted you. For additional information about how to avoid scams, visit the Federal Trade Commission Consumer Information website . PRIMARY FUNCTION: A CRM Systems Administrator for ChristianaCare will lead the ongoing deployment and optimization of our marketing technology stack. The successful candidate will have a record of success in improving processes and adoption using a diversified suite of platforms, including CRM data management, asset management, CMS, and marketing automation. This role is part technical project manager and part marketing analyst. The CRM Systems Administrator will be responsible for the executing the day-to-day configuration, support, maintenance and improvement of our CRM platforms. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Serve as primary system administrator for the Salesforce.com environment and related marketing platform(s)
- Serve as platform owner and advocate by maintaining up-to-date knowledge of platform features
- Serve as secondary system administrator and advisor of CMS platform(s)
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Generate insights and recommendations to improve processes in accordance with ChristianaCare operating objectives
- Manage relevant data feeds and other integrations
- Coordinate the evaluation, scope and completion of new development requests.
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
- Assist in training of new users, and grow the CRM skill set across the organization
- Effectively act as the liaison between our users, vendors and the application development teams
- Work independently with members of the user community to define and document development requirements
- Independently complete projects, drawing on resources as needed.
- Prioritize conflicting needs, handle matters expeditiously, proactively, and follows through on projects to successful completion.
- Research and complete special projects/assignments as required.
- Maintain confidentiality at all times.
- Exercise sound judgment in a variety of situations.
- Assist with other duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS: - Daily or frequent contact with department personnel, administrative support personnel, other system employees, and outside agency partners.
EDUCATION AND EXPERIENCE REQUIREMENTS: - Bachelor's Degree in IT, Marketing, or related field required
- Minimum two years of experience as a Salesforce.com administrator
- Salesforce.com Admin (ADM201 and ADM211) certified
- Sales Cloud, Health Cloud and Developer certifications preferred
- Familiarity with Marketing Cloud preferred
- Previous experience working in a SCRUM or agile environment preferred
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