The organizational structure for this position is as follows: University Information Technology Services (UITS), Enterprise Systems (ES), Enterprise Applications (EA), Campus Communications Infrastructure (CCI).
The CCI team provides voice services to all IU campuses. Voice services include Ribbon SBC5110 Session Border Controllers, Ribbon UX2000 gateways, Ribbon PSX/EMS management tools, AT&T IP Flex SIP Trunks, AT&T PRIs, high density AudioCodes MP1288 analog gateways, Genesys PureConnect (Customer Interaction Center), and Opentext (Xmedius Fax).
In addition to voice services, CCI is the service owner for IU List, Mail-relays, Cisco IronPorts, Exchange, Active Directory, Enterprise Certificate Authority, Microsoft Skype for Business and Microsoft Office 365 which includes Exchange Online and Teams.
As a member of the CCI Team, the Principal Telecom System Engineer (PTSE) will design, develop, maintain, and engineer advanced telecommunication applications. Specifically, this position will be directly responsible for supporting and maintaining Ribbon (formerly Sonus) SBCs, PSX, EMS, IP to TDM Gateways, AudioCodes MP1288 Analog Gateways, Microsoft Teams Voice, and other modern voice related technologies.
Some example responsibilities for the PTSE include managing dial plans, software/hardware upgrades, patches, firewalls, Windows Server administration, database administration, device alarm monitoring, and troubleshooting all voice related issues. This position will also provide supplemental support for the IU Fax and PureConnect Customer Interaction Center (CIC) platforms as needed.
The PTSE will be required to be included in after-hours call out rotation. Candidates should be familiar with industries trends and standards for telecommunications, secure networking/VoIP, and understanding of customer business needs pertaining to telecommunications services. Must be able to evaluate current communications environment and make technical engineering decisions as to the optimal solutions for university customers while ensuring high availability of service. Must be able to engage in critical thinking and problem solving during highly stress situations such as critical system outages. Must be able to effectively project plan and make intelligent decisions to achieve positive outcomes with minimum down time during service outages.
Bachelor's degree in telecommunications, computer science, management information systems, or a closely related field and five years of telecommunications experience to include extensive experience in design and management of VoIP Networks and legacy voice system.
Combinations of education and related experience will be considered.
Experience with building and maintaining voice networks in an enterprise environment. Knowledge and understanding of call routing, VoIP, digital trunking, IP trunking, switching, and other telecommunications fundamentals. Knowledge of TCP/IP related protocols including TLS, SIP, routing, transport, security, and network management protocols and/or hands on experience with various network standards. Self-motivated and able to operate with little or no supervision. Ability to solve complex problems and interpret customer needs. Excellent project management and strong communication skills.
Familiarity with Active Directory group policies and security policies. Experience in large environment (5,000 +) voice endpoints environments. Experience with telecommunication management systems. Ability to lead multiple departmental projects. Strong organizational skills. Excellent project management and communication skills. Highly responsive, very energetic, take-charge person. Knowledgeable in outside plant facilities in a campus environment. Ability to explain complex technical issues in layman's terms. Knowledge of FCC, local and state regulatory operations procedures. Ability to maintain servers, gateways, network switches, workstations, laptops, IP phones, printers, and any other relevant computer equipment.
Working Conditions / Demands
Reading, bending at the waist, kneeling, lifting, carrying, pulling, reaching, twisting, writing, driving, sitting and/or standing (particularly for long periods of time), keyboarding and/or staring at a computer screen (particularly for long periods of time), talking, hearing, handling, fingering, walking, seeing, intense mental focus and some lifting is required (up to 50 pounds) for equipment installation or moving. Must be able to perform detailed work (programs, documents or instruments), communicate effectively, interact with staff, faculty, and vendors. Ability to handle the stress of performing multiple concurrent tasks with constant interruptions.
Note: This position will require some travel to the Bloomington campus as needed.
Salary Plan: PAE
Salary Grade: 4IT
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.