You bring your body, mind, heart and spirit to your work as a Service Management Program Manager.
You know how to move fast. You know how to stay organized. You know how to have fun.
You’re equally comfortable with change management, product integration, product delivery, and operational support oversight.
You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.
We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.
We’re proud of what we know, which includes how much there is to learn.
As a Service Management Program Manager you need to know how to:
Lead engagements to facilitate roadmap planning, requirements, scope, deliverables and outcomes in order to bring qualitative and quantitative results to all initiatives
Drive continuous improvement of our implementation methodology and service offerings based on voice of the customer
Act as the subject matter expert for ServiceNow ITBM and function and facilitate the program roadmap building relationships with our key stakeholders and process owners across the products
Work closely with the Service Management leadership team to develop a deep understanding of our business partner needs, build broad and deep relationships with customers that invoke a genuine, working relationship rooted in trust and align engagement strategies accordingly
Partner with leaders to define, prioritize and execute on our Service Management operational needs and enhancements to successfully deliver ongoing value
Facilitate Service Management demand management activities
Promote a team culture of continual feedback on the cross functional team and with client to affirm the highest possible team performance and outcomes
Qualified candidate may work 100% remotely
We hire people, not resumes. But we also expect excellence, which is why we require:
Bachelor's Degree in Computer Science, Business, or related field
Minimum of five (5) years working in management with experience including a combination of the following:
Three (3) years of project management experience
Two (2) years experience with ServiceNow
Two (2) years professional services/consulting, functioning in a business relationship role
Experience leading a team in an Agile/Scrum environment
ITIL Foundations certification
Project Management certification
Excellent interpersonal skills
Agile/Scrum experience, Scrum Master
Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
Experience managing technical & cross-functional teams in complex, dynamic environments
Performance-driven with strong analytical and organizational skills
Previous experience in support activities in a complex, multiple-site business environment
Your next move.
Now that you know more about being a Service Management Program Manager on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 21000023
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.