Credit Balance & Account Review Rep

You.

You bring your body, mind, heart and spirit to your work as a Patient Account Representative / Credit Control Representative.

Youâ™re equally comfortable with customer service and technology.

Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.

Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.

Weâ™re proud of what we know, which includes how much there is to learn.

Your day.

As a Patient Account Rep / Credit Control Rep you need to know how to:

• Resolve both undistributed and credit balance accounts while working from an assigned work list.
• Research all aspects of the claim cycle to identify and correct errors which cause misappropriated funds.  Document all actions taken on the electronic patient account.     
• Verify payer remittance to apply payments appropriately.  Utilize resources to find payment documentation. Interpret payer contracts to ensure all codes on patient's account matches our contracts. Review EOB to make sure payments were applied correctly, insurance processes correctly, and the posting is correct. Understand how to evaluate over payments.         
• Perform GAP analysis. Process adjustments and recoups.
• Manage assigned work queue for patient accounts. Identify, research and propose solutions to trends. Meet productivity and quality goals. Provide feedback to management regarding specific problems.      

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School diploma or equivalent, required
• Minimum of one (1) year of medical revenue cycle experience or cash handling in a business environment, including resolving invoicing issues, required
• Understanding of complete revenue cycle from patient charge entry to applying payment, required
• Strong computer skills including proficiency with Microsoft Office programs including Word and Excel, required
• Knowledge of general medical billing, insurance, and compliance regulations and coding, required
• Knowledge of medical terminology, required
• Understanding of insurance remits, required
• At least three (3) years of hospital/physician billing or claims follow-up and previous insurance denials, appeals and payment posting experience, preferred

Your next move.

Now that you know more about being a Patient Account Rep / Credit Control Rep on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.

Located in Broomfield, CO.