Telecommunications Engineer

Job Description:

Telecommunications Engineer

Computing and Information Services

Assist the Senior Telecommunications Engineer with daily responsibility for system maintenance. Serve as backup to Senior Telecommunications Engineer for system management, engineering, design, administration and maintenance of the University's digital voice network communications systems. This must be in a manner consistent with providing reliable, uninterrupted service. This position will assist with vendors in addition to providing consulting services and technical support in areas of communications technology. This position will also assist with accurate processing of orders (voice, data, voip), repairs, and billing, resulting in cost effective, reliable, high quality services to the University community. The Telecommunications Engineer will share an on-call schedule 24 hours a day for response to system alarms.

Education and Experience

• Bachelor's degree preferred  
• 2- 3 years of IT experience including administration, operation and maintenance of telephony systems
• Excellent technical problem solving skills
• Customer Service Orientation and good judgement
• Ability to function in a team oriented environment
• Strong analytical, organizational and interpersonal skills
• Experience with work order, trouble ticket, inventory management and re-billing services/software a plus
• Excellent written and oral communication skills
• Demonstrates a willingness and ability to support a diverse and inclusive environment.

Successful completion of a criminal background check and education verification is required.

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Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact [email protected].

EEO Statement:

Brown University is an E-Verify Employer.

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.