DWP is the UK's largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.
We are looking for a talented Change Manager to join our DWP Digital community and work with us on a once-in-a-generation digital transformation of these services.
DWP Digital is our growing community of digital experts. Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.
As a Change Manager your job will be to manage the successful and safe introduction of new services and products with minimal disruption.
You'll be working on our Child Maintenance team, responsible for ensuring that children across the UK are financially supported.
You'll have a critical role helping us modernise and innovate on Child Maintenance, so our services work better for everyone, while ensuring we can keep delivering for our users throughout.
You will lead on all planning and resource coordination for Change events for our big CMS2012 systems and all online services. In addition, you will manage all CMS 2012 certificates, working with numerous stakeholders to ensure timely renewal.
Duties. Work. Projects.
Perform agreed line management activities for a small team of change analysists, and that team working is at the heart of any activity being performed.
Responsible for Change scheduling, planning, prioritisation, risk management and dependencies to ensure effective Change Management across multiple projects and divisions in particular CMG Transformation.
Work with Service Transition to ensure all functions are sufficiently engaged to ensure successful transition of services into the run environment.
Ensures effective Change Management in decommissioning of services that are deemed "end of life" - to confirm the removal of all operational facilities and redundant equipment, ensuring any operational dependencies are effectively managed.
Continuous Service Improvements in management of Changes to CMS 2012 and all online services and products driving new processes by finding smarter ways of working.
Deliver a first class service by managing and defining Change acceptance criteria with stakeholders including CMG operational colleagues.
What skills, knowledge and experience will you need?
Experience of independently supporting and maintaining products and agile delivery
Good understanding of change management processes and managing changes in a multi system environment.
You can plan and organise change involving all relevant stakeholders working closely with multiple programmes.You can analyse and assess impact, and develop and document change requests. You can implement changes based on requests for change and have experience of developing bespoke products to meet customer needs.
You can ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames. You effectively manage conflict, misconduct and non-inclusive behaviour.
You know how to establish professional collaborative relationships with a range of stakeholders, and build great team spirit.
Experience of developing, implementing, maintaining and reviewing systems and services to ensure delivery of professional excellence, high quality outcomes and value for money.
You should be able to provide evidence of working with large transformation projects where change is an integral part of the programme.
Details. Wages. Perks.
You'll join us in our brilliant digital hub in Newcastle-upon-Tyne Find out more about our hubs here: https://careers.dwp.gov.uk/our-locations/
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
In return for your skills we offer competitive salary up to £40,666, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
Family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Professional development, coaching, mentoring and career progression opportunities.
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