The Centers for Civic Impact is searching for a database manager to join our rapidly growing team. The Centers work with governments and NGOs, from small cities to Federal agencies, in a vast and growing array of modalities in order to promote the use of data and evidence for improved decision making. While we largely think about our work at the organization level, governments are made up of people. Our ideal candidate is a self-starter who will help us better understand who we work with, how we work with them, and how we should work with them in the future.
Data Analyst reports to the Centers for Civic Impact Technology Officer.
Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. Our database manager must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.
Specific Duties & Responsibilities
Maintain and manage our individual and organizational relationships with Hubspot, our CRM
Support integration of new and existing data sources into GovEx Works, our proprietary organizational database
In collaboration with GovEx Academy and the Civic Impact Monitoring & Evaluation team (M&E), track participants based on Civic Impact developed personas aligning to different responsibilities, backgrounds, experiences, and goals
Discover client disengagement and work with the organization to improve and to track the success of engagement strategies
Perform and oversee standard operating procedures for data entry in Hubspot, including demographic data with the goal of providing current, consistent, and accurate data
Create and maintain a user manual for the CRM, in coordination with Civic Impact’s Technology team, which leads to consistent data management, entry, coding, and processing
Ensure the data housed in GovEx Works and published on Civic Impact-managed websites meets accuracy standards set by M&E
Develop data queries which support the work of M&E and Centers’ Directors
Routinely review participation data for accuracy and to monitor trends to help Civic Impact achieve its grant deliverables and business goals
Support data-related troubleshooting on Civic Impact-managed websites
Minimum Qualifications (Required)
Three (3) years of related experience
Additional education (Master's level) may substitute for required experience, to the extent permitted by the JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
At least two years of experience using Hubspot or a similar CRM, as well as a database manager, business analyst, or related position
Experience using project management and collaboration tools such as Slack
Special Knowledge, Skills, and Abilities
Strong communication skills and attention to detail
Organized and detail oriented self starter
Comfortable handling multiple priorities and work streams in a fast paced working environment
Solutions minded with analytical problem solving skills
Proficiency using Microsoft Office Suite and Google Suite
Familiarity with learning management systems, particularly TalentLMS
Programming skills, such as python or R
Excellent written, presentation, and research skills
Commitment to a collegial workplace
Capacity to work independently and in a result-oriented work environment
Direct in-government experience or familiarity with government partners is preferred
Classified Title: Data Analyst Working Title: Database Manager, Centers for Civic Impact Role/Level/Range: ATP/03/PB Starting Salary Range: $43,530 - $59,795/ / Commensurate with Experience Employee group: Full Time Schedule: 37.5 hours per week Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60006654-KSAS - Centers for Civic Impact Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.