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Job Summary Under general supervision, reporting to the Director of Maintenance Management, the Facilities Business Intelligence Analyst contributes to the success of the organization through business process mapping, process optimization, performance measurements, integration of best practices for operations and capital programs, financial analysis, and reporting of metrics.
Interacts with management, shop supervisors, project managers and leaders of every service and administrative unit in Facilities. The Facilities Business Intelligence Analyst will perform material management strategic sourcing support as needed by the department. The ideal candidate is expected to design and coordinate business intelligence reporting throughout the Facilities business units and support the optimization of the departments planning & scheduling functions. The candidate will coordinate communications and outreach efforts throughout the Facilities department and the campus community via the department website and institute marketing and communications channels.
Author of complex reports and dashboards
Consult with management and\or BI team to clarify program intent, identify problems, and determine the extent of programming and coding needed
Measure and report customer satisfaction; optimize customer service processes
Develop and track key performance indicators for the facilities maintenance program
Analyze maintenance operations financial data to help ensure resources are appropriately allocated and budgets are aligned with requirements
Support the asset management program through total-cost-of-ownership analysis
Support business process mapping and process improvement
Analyze alignment of facilities management practices with sustainable operations
Prepare and regularly update standard reports related to facilities operations & and maintenance, capital programs, and capital projects
Develop Business Intelligence metrics for Facilities service optimization
Prepare briefings and presentation materials
Responsible for submitting and following through with support tickets to fix bugs or problems with the application
Perform other duties as assigned
BA/BS degree from an accredited college or university
5 or more years of relevant business intelligence analyst experience
Proficient with Power Point, Outlook, Excel, Visio, and Data Warehouse/BI tool
Excellent verbal and written communication skills with the ability to articulate technical objectives and processes to myriad audiences
3 or more years of experience with Business Intelligence/Data Warehouse tools and applications
Experience working with IWMS or CMMS scheduling systems
Experience with maintenance operations business practices
Experience with process design and implementation
Experience with procurement practices, strategic sourcing and value chain operations
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.