Reporting directly to the Director of Operations, the Clinical Operations Manager is responsible all aspects of the day-to-day operations for the responsible sites. With a customer service orientation, the Clinical Operations Manager is responsible for personnel management, oversight of the day-to-day operations and workflows, and maintenance of efficient, effective and accuracy processes and workflows for assigned locations.
Directly manages assigned practice site(s) and operational workflows to meet operational goals in patient volume and access, service, operational efficiency, and physician, staff, and patient satisfaction. Provides cross coverage for other practice sites and/or operational workflows as needed.
Conducts periodic evaluation of workflows, makes recommendations for corrective measures, and leads implementation. Measures effectiveness of implementation and adjusts as needed. Ensures that staff is engaged and trained to execute remedy as appropriate.
Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures. In conjunction with the practice management team, reinforces practice policies and procedures to maintain standardization across practices.
Functions as an electronic health record and/or other applicable systems "Super User" for all aspects of location application to provide guidance staff and physicians as needed.
Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity.
Other duties as assigned within professional scope of practice/training/education.
Directly manages all assigned staff: Hires, trains and mentors new staff members and ensures appropriate staff coverage for assigned units; Ensures all staff are compliant with university, FPO and/or department policies and procedures.
Ensures timely submission of all HR related transactions for assigned staff: Performance Management, Talent Management, Recruitment & Retention, Succession Planning, Professional Development, Employee Engagement, etc.
Performs all related transactions related to time and attendance for assigned staff including but not limited to scheduling, time-off requests, and related activities.
Establishes a culture of coaching and mentoring to facilitate continuous professional development and maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient
satisfaction. Identifies and mitigates any roadblocks to performance, evaluate effectiveness of development. Works with Director or other resources to set objectives and/or develop remediation/action plans.
Manage projects and special assignments as directed by Director to add value and improve ColumbiaDoctors FPO Operations' ability to support and be a resource to CUIMC and faculty practice departments. Facilitates team building and communication. Works with management to ensure project related tasks and/or issues are resolved.
Effectively manage project and operational teams by using tracking/reporting tools. Monitor and manage key unit metrics, including operational performance indicators, staff productivity, and employee and staff satisfaction. Assists with monthly and ad-hoc practice reports and dashboard.
Keep current on all organizational, practice, and patient privacy policies (e.g. infection control, HIPAA), goals, initiatives, and required trainings.
Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
Maintain a safe and secure work environment by following all OSHA, EH&S and public safety policies and guidelines.
Bachelor's degree or equivalent of education and experience, and at least four years of related experience, including direct practice management experience
Strong project management skills including planning and executing technical and operational project activities with cross-functional teams.
Strong organizational skills, time management, project management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives is required.
Ability to communicate effectively in both oral and written form and prepare presentations for various audiences. This position requires the ability to interact positively, constructively, and effectively with patients, professional staff, providers and organizational stakeholders.
Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect.
Ability to work collaboratively with diverse staff and patient/family population to promote a patient-centered culture.
Demonstrated proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
Ability to educate and train all levels of professional staff.
Must be a motivated individual with a positive and exceptional work ethic.
Must complete all system training requirements.
Licensed and registered as an RN in New York State.
Prior EMR experience.
Prior supervisory experience.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 510693
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.