Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo Indiaenables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Department Overview: Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite. Through a framework that addresses policy, process, operations, people, and technology, IS protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws. Our vision is to provide Wells Fargo with world-leading cyber security risk management.
About the Role:
This position will provide operational support and stability with proactive management for endpoint access services to include mobility and VPN support. Deliver all services consistent with internal support objectives and customer Service Level Agreements. This position will be responsible for line of business and cross-function team partnership and end user troubleshooting. The ideal candidate will have experience dealing with large scale enterprise and multi-site geographically load balance solutions. In addition to a positive customer service attitude, this position is expected to perform system configuration, change management and troubleshooting within a complex network environment including technical documentation.
Responsible for maintaining and optimization of robust, scalable, highly-automated and secure technical solutions in the area of VPN Network and Pulse Secure infrastructure management.
Strong knowledge in DNS and DHCP concepts.
Participate in testing and implementation of emerging data access control technologies, troubleshooting information systems security issues and enforcing safeguarding techniques.
Develop help-desk and end user documentation and build operational processes based on enterprise risk management best practices.
Experience with Security Information and Event Management (SIEM) SPLUNK products. Responsible for monitoring and reporting critical alerts and incidents.
Support the team member on the pre-requisites for approving change, problem and incidents.
Good experience in Agile project management.
Coordinate with vendor and resolve reported issues, upgrade patch or Pulse Secure Firmware as per the release.
Responsible for validating and removing expired server certificates from Pulse Secure devices
Responsible for performing pre and post CR validation
Engineer will be part of the on call support team on rotation.
Market Skills and Certifications
B.Tech /B.E. in any specialization or Bachelor degree or higher.
6 to 8 years of experience in VPN technology and CCNA and Pulse Secure certified.
6 to8 years of information security applications and systems experience
6 to 8 years of Windows OS administration and change management experience
6 to 8 years of experience writing technical design, build, configuration and publication documentation
Advanced Information Security technical skills and understanding of information security practices and policies
Strong time management skills with ability to participate in multiple projects/work streams simultaneously.
Complete projects and tasks in a timely basis, according to commitments made to stake holders and management.
Excellent verbal and written communication skills; including technical writing skills.
Strong documentation skills with the ability to collect, organize, analyze, update and disseminate significant amounts of information with attention to detail and accuracy.
Experience in log monitoring through Splunk
Strong organizational, multi-tasking, and prioritizing skills
Solid understanding of agile software development lifecycle and JIRA.
Analytical thinker who is able to solve problems.
ITIL V3 certified, Six Sigma Green Belt and Certified Splunk Core Certified Power User.
Experience in RSA and load balance infrastructure (server, client/end user) troubleshooting
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 55805BR-2
About WELLS FARGO BANK
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo