All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center- Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UW Medical Center-Montlake Heart Institute has an outstanding opportunity for a full-time, day shift, PROGRAM OPERATIONS ANALYST. This position works in concert with the Clinic Manager and actively participates with performance improvement initiatives, workflow analysis, and uses data to help inform decisions. They utilize the business and management systems (EPIC, HBI, KRONOS) on a regular basis to help coordinate clinic functions. The position partners with faculty and providers to improve workflow and processes within the ambulatory space.
Facilitates the involvement of appropriate data analytic teams for projects, including Performance Measurement, Quality Improvement and other analysts across UW.
Coordinates teams to establish processes for measuring and comparing program performance: identifies and analyzes appropriate sources of PI data, quality indicators, benchmarks and best practices to ensure the collection of meaningful data that demonstrate processes and outcomes of interventions and programs.
Review and provide analysis of provider and clinic productivity as well as recommendations to leadership to maximize opportunities
Performing detailed data “mining” on productivity data to understand root cause and perform analysis on same.
Organizes and displays data in a manner that facilitates the planning, development and evaluation of projects and programs.
Develop and maintain an in-depth understanding of clinic workflows, processes, policies, and procedures as well as UWMC policies and procedures
Serve as a mentor and resource to clinic staff and providers to facilitate operational efficiencies, service excellence, initiatives, and program and organizational goals
Develops, implements, and evaluates processes to improve productivity, access, and patient care
Help to identify opportunities and methods for workflow in term of efficiency and/or effectiveness
Facilitates groups, using improvement science and change management strategies, to remove waste from processes and improve outcomes for patients and staff.
Educates team members in improvement science so that they can recognize and address inefficiencies in their everyday work.
Manages a portfolio of improvement initiatives and serves in multiple capacities to assure initiatives are implemented and sustained.
Constructs and organizes work plans, makes work assignments, ensures project deliverables are on time and on target, ensures work is transparent and escalates barriers to project sponsors to assure awareness of risks to success.
Assures stakeholders are engaged and involved to support collaboration, problem solving, and persistence with change.
Fosters strong professional working relationships with front line teams, managers, and directors across UW Medicine.
Facilitates information sharing and problem resolution.
Contribute to the collaborative process at clinic management team meetings.
Demonstrate the ability to be flexible, organized, and function under stressful situations. Foster service and patient safety standards for the program and clinic.
Maintains knowledge of, and supports, required interfaces with time and attendance system
REQUIREMENTS Bachelor's degree in a Bachelor of Science or Bachelor of Arts. Related fields could include: Healthcare, Business, IT, or Management.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.