As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services. UW-IT provides critical technology support to all three campuses, UW medical centers, and research operations around the world. UW-IT partners with the University community to enable innovation, learning, discovery, and service by providing critical technology support to all three campuses, UW medical centers, and research operations around the world.
Student Program (SP), a unit within UW-IT, develops and maintains software systems that directly support the entire student lifecycle - admissions, academic planning, registration, financial aid, and student accounts - as well as academic support systems such as curriculum management tools. SP actively partners with owners and users of these systems to evolve and modernize them (e.g. tri-campus business stakeholders, administrators, student advisers, and students themselves). We are seeking a Business Analyst with project management experience to join us in these efforts. We are especially interested in those with a background in higher education or academic support services.
We encourage applicants to apply even if they do not feel they satisfy all of the skills listed below; we understand that it will take some time for the successful applicant to strengthen skills where needed, to learn about the many UW-IT, campus, and vendor collaborators, and to develop an understanding of the UW technical environment itself. The BA will join a supportive team that will partner with them in these efforts; we are an open, ethical, highly engaged and collaborative community based on trust, transparency and mutual respect. We believe in the importance of quality of life, embracing diversity, making a difference, and having fun.
This position supports the UW's continued maintenance and enhancement of a highly effective Student Information System (SIS). Enhancements will bring new and improved capabilities to UW students, faculty, and staff which improve student and faculty services and increase staff efficiency. The Business Analyst will directly impact the quality and value of the products delivered through these efforts.
The incumbent will conduct/direct analysis and project management efforts; planning, designing, and testing on multiple work streams within a diverse team environment that includes developers, designers, other BAs, and representatives from a broad range of campus and administrative units.
Due to the complexity of requirements, the incumbent must have strong intellectual curiosity and the ability to constructively question and influence thought partners across functional areas and end-user audiences.
Due to the number of diverse stakeholders and the matrixed organization structure, the incumbent must be able to communicate complex processes, problems, and solutions in a simple, compelling, accurate, and highly visual manner for all levels of the organization.
Bachelor's degree in Business Administration, Systems Analysis, Liberal Arts or Sciences, or similar degree.
Three or more years of experience doing progressively more complex business analysis activities such as defining scope, documenting requirements, defining business processes, etc. as part of a project, program, or service.
Project management experience; demonstrated ability to coordinate and lead others in the completion of a goal.
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Demonstrated experience with a variety of research and analysis techniques.
Working knowledge of software development processes.
Self-starter, able to manage multiple priorities and tasks in a dynamic environment.
Demonstrated ability to work independently and as part of a team in a cooperative effort.
Ability to deal with trade-offs, conflict, and change management in a collaborative and positive way.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience in a major Higher Education institution, preferably the University of Washington, especially with regard to the Student Journey and/or Student Information Systems, Academic Services, and/or Student Administration.
Ability to develop and present information or proposals that support decision making among a diverse set of stakeholders and business partners.
Relevant coursework in business analysis, business requirement documentation, standards-based modeling technologies, quality assurance, and/or project management.
Working knowledge or experience with service management methodologies/concepts; experience managing a software-based service and understanding of the ITIL framework.
Demonstrated ability to perform data analysis including querying standard databases using SQL.
CONDITIONS OF EMPLOYMENT:
Ongoing employment will be dependent on performance, as well as availability of funds.
This position contributes in a collaborative team work environment.
Collaboration is supported through a shared space working environment, ad hoc meetings focused on problem-solving, and the use of a variety of communication tools. Responsibility to work varied hours as needed to meet project deadlines and to accomplish work assignments on which others’ activities depend. Expectation to go over and above as necessary to achieve agreed upon goals and outcomes within the student program. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.