The Director, Patient and Family Centered Care is responsible for the strategic oversight of the division of Patient and Family Centered Care (PFCC) and acts as the enterprise champion dedicated to creating a world-class culture of excellence, supporting not only a superior experience for patients and families but also a satisfying and energizing working environment for staff and providers. The Director, Patient and Family Centered Care must be able to lead "Transformational Change" and establish and integrate structure(s) to assess customer experience. These enterprise-wide efforts include creating and developing programs that insure an improved patient experience throughout the organization. The Director of Patient and Family Centered Care provides strategic oversight and direction to several key departments and/or programs that are critical to executing on this vision, such as Child Life, The Zone, One Darn School, The Emily Center, Patient Education and Health Information, and Family Advisory Councils.
Masters degree in Healthcare Administration (MHA), Business Administration (MBA) or Public Health. (MPH)
Ten (10) years of progressively responsible or directly related work experience, including a minimum of 5 years of customer service program development and a minimum of 5 years of leadership experience.
Performance improvement and project management experience
Internal Number: 1000
About Phoenix Children's Hospital
Phoenix Children’s is the only children's hospital in Arizona recognized by U.S. News & World Report’s Best Children’s Hospitals. This year, we ranked in all 10 categories, including Cancer, Cardiology and Heart Surgery, Diabetes and Endocrinology, Gastroenterology and GI Surgery, Neonatology, Nephrology, Neurology and Neurosurgery, Orthopedics, Pulmonology and Urology. We’re one of only 23 children’s hospitals in the United States to make the list in all 10 specialties for 2018-19. Phoenix Children's provides world-class inpatient, outpatient, trauma, emergency and urgent care to children and families in Arizona and throughout the Southwest. As one of the largest children’s hospitals in the country, we provide care across more than 75 pediatric specialties. Every day our clinical, professional and support staff work collaboratively to deliver on our mission to provide hope, healing and the best health care for children and their families. They embrace the challenges of providing compassionate, high-quality, family-centered care to the most complex patients in the region.
For more information about the hospital, visit http://www.phoenixchildrens.org.