Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, employees, and leaders of the company's financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company's shared services functions including corporate properties, security, and global services. Corporate Properties Group (CPG) supports all Wells Fargo business units by providing and caring for business premises worldwide. The team delivers facilities services to all internal businesses through several key processes including workplace experience, real estate strategy, property acquisition, construction, property management, and property disposition. This role sits within the Corporate Properties Quality Assurance (QA) function. The QA team is focused on adherence to internal processes, procedures and quality standards. The team is accountable to review outcomes from key procedures within each CPG process for quality content and execution. Team members research procedural outcomes for quality, analyze results, identify trends, and prepare reports for process owners. Feedback through quality assurance review is critical to assist process owners in mitigating risk and generating consistent, preferred results. The Quality Assurance Team Leader will manage a team of ten quality assurance analysts who have experience in corporate real estate functions and are adept at evaluating the quality of work performed. The QA Team Leader is accountable to establish the CPG QA program in partnership with CPG process owners. The QA Team Leader will partner to identify key measures, lead the development of review procedures, establish frequency for review, design reporting mechanisms, train and develop staff. The individual will be responsible for the following:
Establish a robust and sustainable Quality Assurance program within Corporate Properties Group.
Create a team environment built on diversity that requires partnership, inspires candor, and is results-focused.
Promote a consistent understanding of objectives, approach and expectations within the team.
Collaborate with each process owner to identify, update and maintain key quality assurance controls evaluate effectiveness
Build and implement procedures to be followed by analysts when performing quality reviews. Includes identifying specific quality measures.
Partner with CPG Business Intelligence and process owners to develop reporting, dashboards, or heat maps that identifies trends, opportunities and risks in a timely manner.
Proactively monitor key performance indicators and escalate trends.
Lead assessments and conduct root cause analysis to determine enhancements required. Work with respective teams to ensure follow-up and process changes are implemented timely.
Update measures and procedures when process changes are implemented.
Assist in the development of senior management information reporting, and materials for key stakeholders (e.g. regulators, Audit, etc.) as needed.
Cultivate relationships with peer groups in other business functions.
Partner with representatives from the Control Executive function, Independent Risk Management and Audit as needed.
Develop or participate in education and awareness to reinforce the role of quality assurance across groups.
Support efforts to operationalize and sustain concepts and requirements of the Risk Management Framework throughout Corporate Properties Group.A successful candidate in this role will leverage their real estate experience to promote a strong risk culture including a balanced approach working in cooperation and consultation with CPG process owners and key partners. This individual will be a self-starter who is execution-oriented with demonstrated experience in a rapidly changing, matrixed environment. Candidate will communicate professionally and effectively with various levels within the organization, providing relevant data to tell a story and drive business results. In addition a successful candidate will be highly organized with the ability to manage multiple processes and people, prioritizing effectively across competing tasks and deliverables. As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
Required Qualifications
- 3+ years of management experience
- 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning
Desired Qualifications
- 3+ years of real estate management or property management experience
- Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations
- Microsoft Excel experience designing and running macros
- Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
- Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
- Knowledge and understanding of operational risk management or compliance methods
- Knowledge and understanding of Quality Assurance (QA) analysis in the financial services industry
- Knowledge and understanding of Quality Assurance (QA) and performance measures
- Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes
- Strong strategic planning skills
- Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
- Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
- Ability to take initiative, identify opportunities and implement change
Other Desired Qualifications
- Strong strategic planning skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to articulate complex concepts in a clear manner
- Ability to form a story through data analysis
- Strong analytical skills with ability to draw conclusions and translate findings
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Job Expectations
- Ability to travel domestically and internationally
- Ability to travel up to 10% of the time
Street Address
NC-Charlotte: 11625 N Community House Road - Charlotte, NC
GA-Atlanta: 1034 Hammond Dr Ne - Atlanta, GA
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
AZ-PHX-Central Phoenix: 90 N 1st Ave - Phoenix, AZ
CO-Englewood: 9780 S Meridian Blvd - Englewood, CO
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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