This role will manage the recovery sites in the Americas if there were a disaster the recovery site would house any essential employees to carry out their daily tasks. This includes project-related activity, supporting changes to the existing portfolio of recovery sites and manage day to day operations for the three Metro area facilities. This may include demand analysis, business stakeholder engagement, vendor engagement, working group contributions, preparation of presentation materials and assistance/oversight on implementations. Program/project activity will vary depending on site location, but may include site restacks, site downsize/restructuring, site exits and new site implementations.
Characteristics of responsible projects/programs: Complexity: Low to Medium Risk: Low to Medium Value: Typically <$100k USD Geography: National May Oversee a Team
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide facilitation, coordination and management support to the clients/businesses of Recovery Site Management program
Prepare, maintain and update (as and when required) site guide and other site-based documentation (including but not limited to, procedures, guidelines, standard operating instructions and country seat allocation master file) for the safe and effective use and utilization of the clients' recovery site portfolio
Actively contribute to and support the delivery of the Recovery Site program in accordance with client expectations
Develop and prepare reports and analysis summarizing the status and condition of Recovery Sites throughout the America's region
Liaise with and assist the Corporate Services team and applicable Service Delivery Managers to integrate the Recovery Site portfolio within the wider-managed portfolio of sites and properties
Facilitate, conduct, coordinate and record stakeholder group meetings and other collaboration activities in support of the Recovery Site Management program
Work with site leaders to design and deliver the readiness testing and assurance program
Support the on site management teams where required and appropriate (i.e. to cover for planned and unplanned absences / overlapping commitments and business travel events etc.);
Responsible to lead and coordinate with wider CBRE team for all facilities/engineering related activities.
Ensure effective execution of the Recovery Site Management mandate and mission
Integrate effectively with the wider CBRE Facilities Management team to ensure the activities of both the Recovery Site Management team and wider FM delivery teams are coordinated and aligned for the benefit for both CBRE and the clients' operational requirements.
Leads low to medium cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a charter and integrated timeline. Ensures all functions remain on schedule and issues get resolved or escalated. Responsible for program is competition.
Manages internal and external relationships in support of program. May contract and manage vendors. May provide consultation on complex low to medium scale projects that integrate into an organized program.
May manage/oversee a team who are responsible for the delivery of a portfolio of projects and programs. Serves as the primary client contact and escalation point for any staffing, bandwidth or delivery issues.
Other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Five to seven years previous experience preferred. Prior Supervisory experience preferred.
Prior Disaster Recovery Site Management preferred.
Comprehensive knowledge and understanding of large scale corporate property portfolio management principles and practices - ideally with a multi-region banking and finance bias, and
A strong working knowledge of facilities and engineering systems
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Working knowledge of commercial and contractual agreements, including - but not limited to - Commercial Property Leases, Services and Supply Contracts and Master Services Agreements;
A detailed understanding of commercial procurement and contracting processes including scope of work design and development, contracting and procure to payment cycle;
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 20020493
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.