Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.
Our Wells Fargo Auto team supports one of the nation's leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.
The Customer Service Representative 2 with Wells Fargo Auto is responsible for servicing the transactional needs of all Direct and Indirect Auto loan customers via inbound telephone contact in a call-center environment. Delivers high quality service along with accurate and professional responses to customer inquiries, while adhering to regulatory and compliance guidelines.
Handles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account (i.e. Account File Maintenance, Contract Copies, Statement Copies, Automatic Loan Payment Information, Payoff Requests, Direct Debit Requests, Due Date Changes, Web Site navigation instruction). Offers or recommends products based on customer needs. Sends e-mail requests to appropriate departments to complete customer transactions and documents customer information in computer system.
The successful candidate must be flexible and available to work any shift during the Call Center's hours of operation including the training schedule, evenings, weekends, holidays, and overtime. Works hours may change based on business need.
Training Schedule: 2 weeks, Monday through Friday (8am to 5pm); and, 4 weeks, Monday through Friday (9am to 6pm) Hours of Operation: Monday through Friday (8am to 8pm); Saturday (8am to 4:30pm) Overtime: Mandatory up to 1.5 hours every Monday
1+ year of experience interacting with people or customers, demonstrated through work, military, or education
Ability to effectively listen and elicit information
Excellent verbal, written, and interpersonal communication skills
Basic Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to troubleshoot common computer problems
Auto finance experience
Knowledge and understanding of auto policies and procedures
Banking industry experience
Customer service focus with the ability to listen to customer needs and recommend solutions
Ability to maintain professional etiquette under pressure
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to work effectively in a team environment
Good attention to detail and accuracy skills
Call center customer service experience in the financial services industry
Bilingual speaking proficiency in Spanish/English
Ability to work nights, weekends, and/or holidays as needed or scheduled
Must be able to attend full duration of required training period
Willingness to work on-site at stated location on the job opening
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556549
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo