Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements our 'employees, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure.
Exciting opportunity to help lead Wells Fargo's Human Resources transformation to deliver a new experience to our team through process and technology. The HR Technology Enablement team is hiring a Senior Business Systems Consultant who will lead Employee Service & Digital Channel project teams to deliver compelling and integrated HR technology solutions, ensuring alignment to HR Technology Enablement standards and best practices. The ideal candidate is hands-on, a proven contributor with strong leadership, communication and problem solving skills, knowledge of the project tasks required to deliver solutions leveraging both in-house and SAAS based applications. Candidate must have a proven ability to work collaboratively with cross-functional teams (partners from COE business partners, HR, Legal, Technology, and Risk) and possess strong interpersonal skills.
Key Responsibilities Include:
Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows.
Translate requirements and system needs into effective customer experiences, collaborate with internal and external subject matter experts, system users, and stakeholders to understand and document existing and proposed business processes, requirements, and system needs.
Act as the highest-level internal consultant within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact to the business
Work closely with business partners to evaluate business requirements, plan projects and participate in efficient development, delivery and deployments
Effectively lead and facilitate requirements gathering sessions.
Perform business configuration of software products.
Write high quality business requirements documents, including user stories and agile-centric documentation
Lead the planning, support and execution of user acceptance cycles, including identifying and documenting all relevant test scenarios and test cases
Partner with Implementation Readiness teams to support the business, assess user needs, and ensure teams are ready for process and tool changes
Coordinate data profiling, mapping, and reconciliation tasks and documentation for incoming/outgoing data
Direct and serve as a mentor to less experienced staff
Perform quality checks of automated systems.
Direct user groups to provide training, resolve questions, assess user needs, and recommend changes.
10+ years of business systems analysis experience, business systems design experience, or a combination of both
Excellent verbal, written, and interpersonal communication skills
Ability to drive the requirements process with both technical and business partners
Ability to manage complex technology projects
Ability to present to multiple levels of management
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to take on a high level of responsibility, initiative, and accountability
Other Desired Qualifications
1+ years of experience with ServiceNow HR Service Delivery
1+ years of experience with ServiceNow integrations
Workday Integration experience
UX/UI experience – user interface technology, design
Knowledge of industry trends and technology to drive organizational change and position Wells Fargo for the future
Designing user experience workflows
Ability to travel up to 5% of the time
MN-Minneapolis: 550 South 4th St - Minneapolis, MN NC-Charlotte: 8740 Research Dr - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556234-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo