This position primarily provides expertise in the human-centered design, development, and management of graduate application portal, and responsive and accessible websites, collaborating with University Graduate School (UGS) offices. Acts as the technical liaison between UGS and Liaison International. Provides recommendations for application enhancements based on customer service data and stakeholder feedback. Aids in developing best practices and training documentation and tools.
The position also analyzes requests for data and provides training to UGS staff and stakeholders on how to retrieve institutional data. Responsible for the design and development of reports and queries using a variety of institutional files and tables including student admissions, student records, financial aid, and course enrollments. Works closely with the associate deans to complete national surveys on behalf of UGS. Works across campuses and collaborates with other data collection staff, and is now located centrally in a group that was formed for all campus data staff.
Works with the IU graduate application portal, testing and suggesting periodic updates to the online application, providing and soliciting feedback from stakeholders, and helping design standards and protocols for the University Graduate School.
Designs and enhances existing training documents and procedures for many of our new processes in WebAdmit. Makes technical and non-technical recommendations to the IU Core team who serves as a committee that guides the graduate admissions procedures and processes. Approves the yearly (individual graduate / professional) applications, and edits and activates new applications mid-CAS cycle to ensure all technical requirements are met and if not, works to resolve those issues. Sets up new WebAdmit users, updates user access, and provides training as needed. Makes suggestions for the WebAdmit user-manuals and develops other training documents as needed to ensure an exceptional user-experience for all stakeholders, including applicants and department users.
Collects, analyzes, and prepares reports from data related to human factors (including usability and accessibility) through direct observation, interviews, surveys, usability studies, or passive collection. Responsible for weekly data audits, ensuring the applicant data is synced between WebAdmit and SIS PeopleSoft. Produces standard reports and responds to new requests for data extraction, reports, or tables which require advanced knowledge of the data contained in institutional files/tables and familiarity with various forms of data retrieval and manipulation. Uses IUIE as well as other tools for accessing the data warehouse.
Uses existing technical expertise or learns new tools to assist in bringing projects to fruition. Collaborates with and/or trains other UGS personnel in efforts requiring the DAs technical expertise. Maintains shared folders of IUIE reports to be used by UGS personnel.
Designs and manages an extensive Graduate Tracking Database that contains graduate student data, some of which is not available via SIS. Selection of data and definition of data fields must be such that the end product is usable by graduate departments, university administration, and as an aid in producing reports for outside agencies. Also designs, develops, and updates local databases as needed within the department. With the help of the student intern, translates the wish list for Tableau views into a reality.
Assists with ensuring that UGS websites and applications (functions and designs) are consistent with Indiana University guidelines for design, information architecture, quality assurance, and ADA compliance; works with both UGS office staff regarding these updates and changes. Helps to identify and implement new trends in web design and technologies for higher education marketing purposes. Other projects may be assigned by the Associate Deans.
Master's degree in Human Factors Engineering, Human Computer Interaction Design, Informatics or a related field and two years of experience with Information architecture, usability testing, WCAG 2.0, accessibility testing, design, wireframing, and prototyping tools.
Combinations of education and related experience may be considered.
Experience with database and information retrieval technology including tools such as SQL, Access, and Excel. Experience working with complex files and tables. Thorough understanding of graduate education and related issues and expertise in the admission process, graduate application portal, stakeholders user-experience, data capture, and evaluation. Ability to effectively communicate and exchange information with all levels of individuals in the university and to establish priorities among their needs. Ability to quickly learn new technical tools as needed by various projects. Evidence of ability to collaborate with different units and departments.
Experience working with complex files and tables within Indiana University data systems. Experience in a business background.
Working Conditions / Demands
Equipment utilized: PC, and various software as needed.
Salary Plan: PAE
Salary Grade: 3IT
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.