EOP Associate Director
Location: Santa Cruz
Job ID: 12777
Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 12-01-2020
Dept Marketing Statement
Supervises EOP Assistant Directors and support staff, and administers a portion of an Academic Achievement program and budget. Independently oversees day-to-day operations, and determines goals and performance expectations of subordinates. Assists subordinates on most complex and sensitive issues.
Under the direction of the EOP Director, the EOP Associate Director serves in a leadership role within the office, help manage the day-to-day operations, supervise Assistant Directors and/or academic counselors, and coordinates programs to support the holistic success of EOP students. The EOP Associate Director will work closely with the EOP Director, and operate in absence of the director, to devise strategies to ensure direct robust and effective services to support first-generation, low-income, underrepresented and educationally disadvantaged students by providing approval to budgets, assessing programs, and supporting their direct reports in project development and coordination. The incumbent also provides academic and personal counseling/guidance and manages complex student cases to propel their development and success as university students, as needed. In addition, the EOP Associate Director collaborates with campus partners including the Colleges, Academic Departments, faculty, student service units and student organizations on retention/student success initiatives. The incumbent is readily accessible to faculty, staff, students and parents/family members and coordinates communication and student case management. The EOP Associate Director conducts project management including data collection, evaluation and reporting. The incumbent will supervise, evaluate, manage and train professional and student staff and engage in professional development to implement best practices and research based methodologies.
The Educational Opportunity Programs (EOP) provides a variety of academic and personal support programs designed to
improve the retention and academic success of first-generation college students from low-income and historically underserved backgrounds to ensure they successfully complete their undergraduate education and acquire the skills to prepare for graduate and professional school, as well as future leadership roles. This position has a specialized focus on serving students by collaborating with departments across the campus to implement activities that build transformative student experiences. EOP resides within the Division of Student Affairs and Success at UC Santa Cruz.
Pay, Benefits, & Work Schedule
Salary Range Information: $75,000 - $80,000
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for Full benefits
Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Days
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz main campus, Academic Resource Center
Union Representation: None
Job Duties
35%: Leadership & Supervision: Monitors employee performance and provides direction and assistance.
- Counsels and evaluates employee performance.
- Recommends employees for promotion.
- Recommends corrective action, hiring, and separation of employees when appropriate.
- Lead the EOP advising team and services within the EOP office.
- Provide supervision and guidance to the academic counselors, peer advisers and student staff that results in high quality services to the EOP student community.
- Convene meetings, develop agendas and facilitate team work sessions within the office and with partners.
- Develop and recommend policies and practices focused on the academic success, retention and graduation of EOP students.
- Train and evaluate academic counselors on their performance.
- Ensure high quality services by implementing evaluation methods and direct observation of counseling services.
- Develop and sustain effective working relationships and partnerships with the academic support and student services offices on campus.
- Serve as the lead and point of contact for the EOP office to the campus and external community.
- Represent the EOP director at campus meetings and functions as needed.
15%: Academic/Personal Counseling and Case Management
- Solves the most complex and sensitive issues involving counseling for 'at risk' students.
- Meet with students individually and in small groups to assess student needs, strengths/challenges and provide guidance/intervention to problem-solve and support student success.
- Meet with students individually and in small groups to provide counseling in the areas of academic planning, course selection, as well as, adjusting to the university, campus life and academic setting.
- Assess and diagnose underlying and root issues/challenges that interfere with student success.
- Develop, facilitate and monitor student action plans to increase academic and social success.
- Prioritize most complex student cases to ensure timely intervention is applied before a student discontinues their studies at UCSC.
- Communicate with EOP Director, EOP/LSS/DRC/STARS/College Advisers and other colleagues on campus to track and resolve student issues.
- Engages with colleagues in departments such as faculty, academic staff, the Colleges, Financial Aid, Housing, Student Business Services and others to advocate on behalf of students and to seek resolutions to a myriad of issues impacting the retention and graduation pathway of students.
- Refer students to academic and student support services. Follow-up and track utilization to ensure interventions are being applied.
- Works closely with EOP Director and other senior leaders to manage student cases that require the attention of the high-level attention, undertaking initial information gathering, developing recommendations for response, taking the initiative to mobilize appropriate responses and/or services.
- Escalate student cases as appropriate to the Campus Life Slug Support Team, Counseling and Psychological Services and EOP Director as appropriate.
- Communicate regularly with students including students who are on leave or have taken time-off and ensure they have an action plan to return and complete their studies. Maintain an institutional relationship with students who take time off.
10%: Program Development and Coordination for At-Risk students
- Makes recommendations concerning improvements of program / function to manager to provide services to 'at risk' students more effectively and / or comprehensively.
- Develop and organize effective retention programs and strategies for students who are first in their families to attend college, come from historically low-income backgrounds and under-resourced schools and communities.
- Develop and implement programs and workshops that build upon the strengths of EOP students with learning outcomes related to academic and student success.
- Collaborate with appropriate campus units to develop and implement study skills, career development, academic success and student leadership seminars and workshops.
- May develop and teach courses that promote the academic success of EOP students.
- Supervise and guide EOP student staff on program implementation and support.
15%: Project and Budget Management
- Coordinate special projects and initiatives related to educational equity, retention and graduation of EOP students.
- Serve on campus committees to inform and provide the perspective of EOP student experiences.
- Collaborate with campus units to increase the utilization and inclusion of EOP students.
- Develop and monitor project budget plans and track actual expenses to spending projections.
- Act as designated approver for project-based and/or student award related allocations.
- As assigned, liaisons and collaborates with student services units, academic departments and off-campus partners.
- Coordinate and assist with other duties as assigned.
10%: Professional Development and Training
- Participate in professional development activities to continually evolve best practices and stay abreast of innovative and research based practices.
- Disseminate best practices and associated student outcomes to the campus community and at conferences.
- Serve as a trainer and content expert on issues related to first-generation to college, low-income, immigrant and underrepresented students.
- Educate the campus community on effective counseling practices for EOP students.
- Develop, deliver and evaluate training programs to build the capacity of student staff and colleagues that provide direct services to EOP students.
15%: Program Evaluation and Reporting
- Assists with evaluation and assessing program / department operational efficiency, and recommends changes for improvement.
- Prepare monthly, quarterly and annual reports documenting patterns and trends in student cases and emerging best practices/solutions in serving students.
- Regularly track, report and brief the EOP Director and/or other senior leaders and campus colleagues on the status of student cases.
- Research, monitor and track policy issues and practices related to student success, retention and graduation.
- Develop forms and instruments for in-take, monitoring and reporting on student cases.
- Participate in the development of annual goals and calendar of the EOP office and the Student Success cluster.
Required Qualifications
- Education: Bachelor's degree in related area and / or equivalent experience / training.
- Knowledge of the theories and practice of counseling, learning, human and career development.
- Strong supervision and coaching skills with the ability to lead the EOP academic counselors, peer advisers and other staff including: organizing work flow to accomplish established objectives, delegate responsibility, train/evaluate subordinate effectiveness and administer discipline as necessary.
- Experience leading a team with ability to step-in for the director as needed and serve as an effective ambassador for EOP to the campus community and external audiences.
- Demonstrated experience and achievement advising and/or counseling students who are first-generation to college, low-income, underrepresented, non-traditional and/or immigrant backgrounds.
- Demonstrated experience in case management with students on a college campus.
- Demonstrated ability to initiate, develop and coordinate services/programs for students
- Demonstrated skills using common desktop / web applications.
- Skills in monitoring / assessing people, processes, and services, to make improvements.
- Skills in project management, social perceptiveness, to be aware of others' reactions and understanding why they react as they do.
- Demonstrated skills in problem identification, sound judgment and decision making, critical thinking, and creative problem solving.
- Leadership and supervisory skills.
- Ability to understand and apply university and campus policies, processes, and procedures.
- Knowledge of risk assessment principles, and the ability to evaluate risks and the likelihood of consequences.
- Multicultural competence: multicultural competency and experience advising diverse and groups of students
- Excellent interpersonal and communication skills.
- Excellent organizational skills.
- Demonstrated ability to effectively collaborate with people of diverse backgrounds.
- Outstanding written, digital and oral communication skills including the ability to make effective group presentations, and to describe programs and provide information with clarity.
- Demonstrated ability to interact effectively, productively and sensitively with students, faculty, staff and parents/family/guardians per the standards and practices of the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=12777&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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