Under minimal supervision, the Services Engineer in the GlobalNOC Software and Systems Engineering group performs systems analysis and programming to develop innovative software and systems solutions for network management systems. Using established industry best practices and recommending internal best practices in version control, automated testing suites, and software life cycle planning, this position provides systems analysis and programming to develop software and systems, and to provide technical support and solutions for problems related to developed software and systems, using and developing operational workflows and procedures with impact across teams.
The Services Engineer contributes to the preparation of development roadmaps, effort estimates, requirements, designs, and other project management components for projects with national, regional, metro, and campus level impact.
Occasionally serves as after hours support to troubleshoot high priority issues.
Bachelor's degree in Computer Science or a related field and two years of experience developing and operating complex software systems.
Combinations of education and related experience may be considered.
Proficient with software programming, including data structures, algorithms, relational databases, and software development practices. Proficient with TCP/IP, Linux system administration, and security fundamentals. Familiarity with Network Engineering concepts and wide area networking. Ability to effectively communicate and exchange information with a wide diversity of individuals. Interpersonal skills and customer service orientation. Willingness to work as part of a team in a dynamic and complex environment. Ability to work with people with varying degrees of technical knowledge. High levels of accuracy, problem-solving skills, dependability, and responsibility.
Working Conditions / Demands
This position requires the ability to communicate and to operate computers and other related technical equipment. Required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. Must be able to perform the essential functions of the position with or without an accommodation.
Salary Plan: PAE
Salary Grade: 3IT
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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