Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The University Advancement systems replacement program is a multi-year program designed to improve Wash U’s operational excellence and ability to make insight driven decisions focused on University Advancement activity. ADIS is the system of record for Washington University alumni and donors, and stores biographical, relationship, transactional, research and activity data for constituents. Critical system functionality supports fundraising and engagement efforts. The University Advancement systems replacement program includes replacing ADIS with a vended, cloud solution, in addition to other identified related systems.
The Program Lead will report to the Program Director and be responsible for the day-to-day related project tasks and activities of their assigned functional working groups (3-4 functional areas) to ensure tasks are completed timely and within project scope. They will directly lead at least one functional area as a functional lead, in addition to coordinating the work of two to three other functional leads as well. As functional lead, they will lead the functional working group through implementation of system configurations, data migration, and improvement of business processes in the new system. They will collaborate closely with advancement staff, the vendor partner, and implementation partner consultants. This position will assist in the overall management of the advancement systems replacement project.
PRIMARY DUTIES AND RESPONSIBILITIES:
Serves as functional lead for assigned functional area(s) throughout the Design & Build, Data Migration, Testing, and Training stages, to include:
Leads and motivates the functional working group to complete program deliverables. Coordinates activities with consultants and other Washington University resources.
Leads business process analysis to review and map each key business processes to identify opportunities for improvement, areas for standardization, and potential gaps in functionality.
Leads implementation of business processes in new system through defining configuration work, page layouts, workflows, automation, security roles, and user testing.
Manages policy and procedure documentation for assigned functional area(s).
Maps, cleanses, and validates data migrations, including identification of data to be converted from all sources and managing user acceptance testing.
Assesses reporting and analytics needs for assigned functional area(s), defines reporting and dashboard requirements, and manages reporting and dashboard testing.
Provides input on integration needs for assigned functional area(s) and oversee integrations testing.
Coordinates the work of functional leads for other assigned functional areas:
Works with program leadership in defining scope, timelines, and overall program activities related to all assigned functional areas.
Guides and makes decisions on system functionality for assigned functional area(s).
Ensures that program scope and timelines are being adhered to and issues that impact the scope and schedule are being escalated appropriately.
Mediates and facilitates discussions around system configuration, data migration, and business processes that impact multiple functional areas to ensure optimal solutions.
Provides guidance and supports for change management to ensure documentation of implications of change related to the project and inform strategies to prepare staff for forthcoming changes to minimize challenges and aid in high adoption of new systems and processes.
Serves as a member of the Program Lead Team, collaborating with Advancement leadership and program team members to meet specific program deadlines within scope. Additional program team responsibilities include:
Influences decision-making on projects; works with key stakeholders, sponsors, and Program Lead Team to secure acceptance and approval of deliverables.
Works with program leadership in the development and management of the change management plan, scope management plan, risk management plan, stakeholder management plan, communications management plan, and human resource management plan.
Completes required training, which may include software, change management, and project management training.
Participates in program reviews.
Identifies risks and resolutions.
Performs other duties as assigned.
Bachelor’s degree plus ten years of relevant experience.
Relevant experience includes fundraising or fundraising operations, alumni relations, financial operations, university or large institution business processes, data management, customer relations, business process analysis.
Ability to work independently and proactively and providing direction and leadership to team members.
Proven ability to creatively solve complex technical or business problems and to influence outcomes through persuasion, effective communications and relationship building.
Demonstrated skills in project analysis, negotiation, systems analysis, leadership and team building, client relationship management, process improvement and strategic planning.
Ability to work independently and proactively.
Demonstrated leadership qualities such as conflict/issue resolution.
Ability to organize and work effectively in a matrix organization with cross-functional project teams from various departments and locations.
Excellent organizational and communication skills, both verbal and written.
Ability to learn quickly and adapt to new circumstances.
Ability to adjust to changes in priorities and demands on time.
Significant ingenuity and flexibility is expected.
Ten years of prior experience in managing advancement operations/systems.
Experience managing project(s) that resulted in providing a new service.
The hiring range for this position is $90,688 - $120,141 annually.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of University Advancement. This position is for the Medical School Campus.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.