The Senior Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. The position requires vision, creativity, technical engineering expertise, business acumen and a willingness to travel. May include an assignment as a resident field engineer/representative embedded on-site at a customer's facility.
Other activities of the Senior Field Support Engineer include but are not limited to:
Provide customer support through the delivery and performance of engineering, migrations, motion applications, on-site installation support, start-up, manufacturing control systems, industrial networks and the individual products that comprise these systems
Provide the necessary support to diagnose, troubleshooting, service, and repair of complex equipment and systems
Evaluate and approve operational quality of system equipment
Serve as company liaison to the customer for multiple topics
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Serve in a consultative manner with engineering, operations, and maintenance teams to improve system and machine KPI's and OEE.
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
Provide leadership for project engineering teams, contract employees, and project support personnel
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
Communicate with Rockwell Automation and customer management regarding project details.
Support an environment conducive to successful team interaction and customer satisfaction
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
This position will require the ability to travel based on customer requests
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Internal Number: 2661322
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.