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The Cambia Palliative Care Center of Excellence (Division of Pulmonary, Critical Care, and Sleep Medicine)in the Department of Medicine has an outstanding opportunity for a full-time Program Operations Specialist.
The Program Operations Specialist will be responsible for operational management of the Cambia Palliative Care Center of Excellence (CPCCE) at the University of Washington. The goal of the CPCCE is to give every patient with serious illness access to high-quality palliative care focused on improving patient-family-clinician communication, relieving symptoms, maximizing quality of life and ensuring care that concentrates on patients’ goals. The CPCCE achieves these goals through research, educational programs, advocacy and advancing innovations in clinical care.
The Program Operations Specialist will work with the Center leadership team to develop, implement, complete, and report Center initiatives and programs. These initiatives and programs will focus on the advancement of palliative care through educational programs and offerings, communication of research findings to clinical providers, and utilization of novel measurement designs to quantify improvement. The Program Operations will also be responsible for Center operations and communications to internal and external audiences.
Under general direction of the CPCCE leadership team, the Program Operations Specialist leads the development, implementation, and completion of key medical education, research and clinical program activities and faculty development initiatives, in support of the CPCCE’s mission and goals. Major responsibilities to include:
CPCCE Program/Project Management
Develop a strategic marketing campaign aimed at translating CPCCE faculty and staff achievements into written content for academic and clinical colleagues as well as the general public. Work with each of the center’s directors and leaders to ensure the three aims of the center are well represented.
Oversee the growth and advancement of the annual PNW Palliative Care Conference. Building on past success, ensure the five year strategic vision of the conference aligns with the greater mission of CPCCE and serves the clinical community as well.
In partnership with the Palliative Care Administrator and the Co-chairs of the Community Advisory Board, conduct focus groups to analyze the impact of restructuring the Community Advisory Board to increase diversity among members and engage board members in meaningful work.
Develop, implement, and oversee the administration of processes and systems that support CPCCE’s serious illness communication education initiatives, including the development and implementation of marketing for educational events, regular communication with CPCCE members of upcoming initiatives and activities, and reporting program outcomes.
Create and conduct needs assessment to identify sub populations of learners to target for future education initiatives. Work with the Education Medical Director to develop new programs, set benchmarks for education program activities, and deploy new evaluation strategies.
Support implementation of new strategic initiatives as defined by the Director and Palliative Care Administrator of CPCCE, through effective identification of barriers, defining key deliverables and maintaining scope. Supporting documents should be generated to communicate progress internally and highlight key achievements externally.
Program Operations and Planning
Establish and implement CPCCE short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate programmatic and operational effectiveness, and affect changes required for improvement.
Create and implement strategies for data collection to track and demonstrate growth of CPCCE’s research arm. Report results to stakeholders in leadership meetings, through the CPCCE website, and in the annual report.
Manage all CPCCE communication accounts and maintain the CPCCE membership list. Ensure timely and effective communication to all inquiries of the Center and triage appropriately with the relevant director.
Establish and implement the annual budget for the PNW Palliative Care Planning Committee. Facilitate the PNW Palliative Care Conference Planning Committee through agenda development, material management, and tracking of deliverables. Maintain effective vendor relations and coordinate CME and registration with the UW Medicine Office of Continuing Medical Education.
Build and maintain close working relationships with CPCCE’s faculty directors. Create clear tracking documents to ensure each work stream is moving forward appropriately and faculty have access to the resources and materials needed to be successful.
Facilitate weekly and monthly CPCCE related meetings including calendar management, collaborate with Palliative Care Administrator and faculty directors and leaders to prepare agendas, provide relevant progress reports, and track future deliverables.
Create electronic and printed bulletins and newsletters about CPCCE activities. Recruit faculty and staff to participate as members of CPCCE from throughout the UW Health Sciences Schools, UW Medicine, and Seattle Children's Hospital.
Create written communications, annual reports, and budgetary reports, and edit annual report information and statistics. Provide technical advice and support, informational or logistical specifications to CPCCE.
Develop, manage, and adhere to CPCCE annual budget. Manage the general accounting and reporting functions of an annual budget including accurate forecasting of needs. Initiate, allocate and monitor spending, purchase order requests, expense reports, procard purchases, purchase order requests, supply order requests, and other purchasing and reimbursement requests.
Analyze, interpret, and collect financial data to include in budget reports and provide recommendations and alternative courses of action; plan annual budget, project expenditures, and maintain monthly financial accounting and reporting records for program specific accounts.
Work directly with Pulmonary, Critical Care and Sleep Medicine division administrative team on financial reports, expenditures, and other budgetary issues including private foundations and gifts related to CPCCE
Represent CPCCE to various institutional divisions and departments, UW, and UW Medicine, as well as externally to peer institutions, vendors, donors, and the general public.
Investigate and pursue alternative funding pathways such as grants or donors. Collaborate with the Palliative Care Administrator and other faculty directors and leaders to complete applications, write grants, and build relationships with donors as opportunities present.
Build CPCCE website, web-based resources, and historical records, in order to effectively communicate the diverse work of CPCCE faculty.
Manage CPCCE office facilities and recommend space, equipment, furniture, and computer requirements.
Conduct other CPCCE related to duties as assigned.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Bachelor's degree in Business, Communications, Public Health or related area with 3-4 years of applicable experience.
Experience may substitute for degree requirement.
Experience in project management and written communications.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working with InDesign, WordPress, or similar program.
Experience working in Health Sciences or other matrixed organization.
Awareness of palliative care and an interest in the field.
Master's degree in public health, communications or related area of study.
CONDITIONS OF EMPLOYMENT
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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