DESCRIPTION

Under direction, responsible for managing and maintaining the UC San Diego Health ServiceNow application for Information Services. Works with other UC San Diego Health departments to assess current state processes and tools to define ServiceNow requirements, and develop, configure and maintain the ServiceNow platform in order to support these requests. Responsible for the delivery of end-to-end solutions within ServiceNow, including architecting technical implementations of IT and business processes, and coordinating those efforts with IT Management and UCI SN administrators. Serve as the lead in loading, manipulating and maintaining data between ServiceNow and other systems.

Primary Responsibilities:

Develop ServiceNow software solutions and Service Portal pages using JavaScript, AngularJS, Bootstrap, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS.Analyze, understand, and provide requested enhancements to existing ServiceNow applications.Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis.Facilitate and support the rollout of new applications and enhancements in ServiceNow.Advise functional and administrative teams on design, development and overall ServiceNow best practices.Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.

MINIMUM QUALIFICATIONS

• A Bachelor's Degree in related area; and/or equivalent experience/training.

• Minimum of five (5+) or more years of relevant experience - combination of ServiceNow and applications development.

PREFERRED QUALIFICATIONS

• ServiceNow Administrator Certificate.
• Experience with REST API development.
• Knowledge of Lean Six Sigma and project management methodologies.
• Excellent project leadership and management skills.
• Experience in a healthcare environment.