Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion. As a leader in servicing commercial customers, Wells Fargo Commercial Banking offers financial services including credit and treasury management solutions, as well as specialized expertise across industries including Food, Beverage & Agribusiness, Investor Real Estate, Government and Small Business Administration Lending. With more than 6,000 team members across 24 divisions and 80 markets providing industry expertise, customized solutions and local service to support the diverse financial needs of customers.
About the Role
Internally known as Procedure Writer/Publisher 2. Partner with line of business subject matter experts to understand business needs as it relates to procedures. Draft and/or update moderate to highly complex business procedures and is primarily responsible for the ongoing maintenance and management of WFCC procedures, reference content and documentation housed on a centralized content management system. In addition, will write and edit new task level documentation and facilitate the biennial review process with content owners. Responsible for end-to-end procedures writing as assigned.
Develop, analyze and recommend procedure changes based on business line processes, policy changes and identified gaps. The candidate will be responsible for collaborating with lines of business, risk management and business partners, to ensure compliance with actual processes, policies and regulatory requirements. Other responsibilities for this position include: - Coordinate periodic Line of Business (LOB) review of existing procedures - Oversee onboarding of procedures to Open Text Content Management System. - Evaluate the adequacy and effectiveness of new procedure content or procedure changes - Provide LOB support for questions and research that may be needed. - Coordinate production of periodic reports for management. - Publish and communicate procedural content changes - Remain current with Wells Fargo brand standards and communication standards Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Market Skills and Certifications
3 years of technical writing, documentation and publication experience.
Content Management System knowledge is helpful
Ability to articulate complex concepts in a clear and concise manner (verbally and written)
Excellent verbal, written, and interpersonal communication skills
Excellent organizational and time management skills
Intermediate Microsoft Office skills
Experience with Open Text Content Management platform or other content management systems (preferred, not required)
Ability to manage multiple priorities, demonstrate flexibility, and implement change
Excellent attention to detail and organizational skills Ability to work with procedures by writing, editing and formatting
Tenacity to drive for results
Experience with HTML
Ability to influence and interface with content owners and editors.
Works well both independently and within a team environment.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 53659BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo