Under the general direction of the Voice Operations Technical Lead and the established reporting structure, the Communications Technician performs the maintenance and repair of communications voice/data networks, equipment, and software for all sites administered and maintained by the University of Chicago. This position is responsible for Tier 1 & 2 support and is required to participate in shift rotations and a rotation of 24/7 support. In addition, this role works on projects as assigned by management. This is a union position in which the successful candidate will be required to join the union membership.
Investigates and determines routine communications hardware and software malfunctions in accordance with established procedures.
Monitors and implements the repair of communications voice/data networks, equipment, and software.
Performs routine preventative system maintenance tasks on University communication systems utilizing established procedures. Makes decisions outside of established procedures affecting the systemâ™s operation, if needed.
Guides and assists Communications Technicians I in the orientation and proficient growth in the University's communications systems.
Analyzes daily system reports to determine if system availability standards have been met and reports findings directly to management. Prepares summarizations of system availability records for management review.
Maintains service activity documentation which includes all maintenance activity performed on communications hardware and software as well as parts usage figures.
Responds to customer questions and inquiries regarding features and functions of the communications system.
Helps troubleshoot trunk-related problems, reports status and repairs.
Installs communications equipment to board level or as instructed.
Installs digital and analog circuits.
Maintains work area in an orderly manner. Â
Good verbal and written communication skills.
Strong customer service orientation and the ability to interact effectively with customers and colleagues.
Demonstrated decision-making ability to ascertain steps to solve complex technical problems.
Education, Experience or Certifications:
High school diploma or GED required.
Associates degree in electronics or related field or a graduate of a technical school preferred.
Minimum three years of experience in a communications environment required.
Experience in similar University communications hardware/software preferred.
Technical Knowledge or Skills:
Working knowledge of digital and analog circuitry, data transmission techniques, basic computer hardware, software and communications test equipment (such as transmission test set, digital multimeter, tone/pulse linesman test set, traceable tone-tone generator, tone tracer, oscilloscope, remote maintenance terminal, time domain reflectometer and optical, TDR, DSI, DS3) required.
Analyze complex technical drawings required.
Valid driver's license required.
Working Conditions and Physical Requirements:Â
Proficiency with various hand tools.
Work in a multi-shift environment with an on-call rotation.
Standard office environment.
Direct patient contact or clinical care setting.
Stockroom or warehouse.
Outdoor exposure to weather.
Operate vehicles/drive motorized equipment.
Sit for short or extended time periods.
Stand for short or extended time periods.
Bend, crouch, or stoop.
Extensively use computer.
Make repetitive wrist, hand, or finger movements.
See, including color, depth perception, or clarity.
Hear, including making fine discriminations in sound.
Carry/lifts loads of 25 lbs. to 49 lbs.
This is a union position in which the successful candidate will be required to join the union membership.
References Contact Information Â
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR09469
About University of Chicago (UC)
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.