CITO, also known as "Zone 4," is one of the fifteen professional IT organization within the College of Arts + Sciences (The College). These fifteen IT units cooperatively are working under the moniker College + IT (COLLIT). To learn more about this new IT alignment in the College, click here.
We provide IT vision, services, and innovation to over 100 departments/units within the College of Arts + Sciences and the Office of the Vice President for Diversity, Equity, and Multicultural Affairs (OVPDEMA).
The Client Services and Support Specialist is primarily responsible for the delivery, installation, customization and support of all computing devices for departments and units in the College of Arts + Sciences, including the School of Art, Architecture + Design, the Hamilton Lugar School of Global and International Studies, the Media School, and over 20 units for the Vice President for Diversity, Equity, and Multicultural Affairs (OVPDEMA) under College IT Office (CITO) support.
This position acts as an integral member of the unit's Client Services + Support Team and serves as a point of contact for computing support, analysis, and advice for the faculty and staff of the College of Arts + Sciences, including the School of Art, Architecture + Design, the Hamilton Lugar School of Global and International Studies, the Media School, and over 20 units for the Vice President for Diversity, Equity, and Multicultural Affairs (OVPDEMA). Recommends and approves faculty hardware and software purchases that are in alignment with CITO, ARSD and University strategies and policies.
Provides on-site consultation and support for computer systems, software (including virtual applications), and peripherals, as well as participation in project planning and implementation for an Enterprise model of computer support. Works as part of a team and acts as a liaison between clients and tier-2 IT resources within CITO and elsewhere in the IU IT community. Tier II resources include Security, Systems Administration, and Deployment Services specializations.
This position is a member of CITO's enterprise Disaster Response and IT Incident teams as part of a master business continuity plan. The membership roles are extremely sensitive and require professional status.
Serves as a Windows and Apple computing support expert. Provides Windows education and training in collaboration with CITO's Client Services + Support Training and Development Manager for CITO Support Services Team personnel.
Associate degree in computer science or a closely related field and one year of experience working with a computer network.
Combinations of education and related experience may be considered.
Possess a valid driver's license with the ability to be insured by Indiana University.
Demonstrated knowledge and skill in operating system architecture and configurations (Windows and Mac OS X), business software such as Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Adobe Creative Desktop Applications (Acrobat, Dreamweaver, InDesign, and Illustrator), computer hardware architecture and configurations (Apple and PC), and computer peripheral architectures and configurations (printers, scanners, cameras, I/O devices, and others). Ability to handle sensitive situations with diplomacy and grace. Ability to effectively communicate and exchange information with a wide diversity of individuals and groups.
Three years of front-line, tier-1 Windows computer support experience. One year of project management and asset tracking experience. Any second spoken languages would be helpful due to the wide scope of languages taught in The College. Certifications in CompTIA's A+, CompTIA's Network +, and Microsoft MCP.
Working Conditions / Demands
Must be able to lift 30 pounds unaided. Able to work from various physical angles, such as kneeling and crouched positions, to access devices and wiring.
Equipment utilized: All desktop computer systems and peripherals within the last 5 years on the market. Desktop backup and disaster recovery systems.
Salary Plan: SS
Salary Grade: 0H
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.