USC Provost IT is seeking a Senior Applications Administrator to join our growing team. This position will be a key member of an innovative and customer-focused department responsible for creating and maintaining modern IT systems, technologies, infrastructure, and applications. It will be responsible for helping architect, implement and maintain cloud applications, databases, digital workflow platforms, and other large-scale enterprise systems.
You will work on the design, implementation and maintenance of various cloud and digital workflow and database applications, such as ServiceNow and Salesforce, to modernize and create key University applications. These include applications for the executive offices of the University, including the Office of the Provost and President, Human Resources, Equity & Compliance, Student Affairs, and numerous other departments, offices, and divisions.
You will bring skills in technical project management, applications administration, and business analysis together to create modern digital solutions for our client groups. Whether creating a database application to manage campuswide research funding, architecting a compliance system to track misconduct, implementing systems to improve student retention and success, or adding enhancements to an IT service desk tool, you will use platforms such as Salesforce, ServiceNow and others to build, configure and maintain applications to modernize and meet business process needs.
Youâll also work closely with various academic and business units to understand their technical needs and business processes, gathering information from multiple sources and creating plans to implement a new workflow or application for them. As part of this work, you will also collaborate with fellow technical staff members to select the right core platform or tools necessary, as well as work with the same team to implement data feeds or integrations with other systems as needed.
You will also be responsible for developing reports and helping clients find new ways to gain insight from the data they store in their applications. You will also provide ongoing support for various cloud applications and systems, completing tasks such as user permission adjustments, routine upgrades and patches, and technical support or troubleshooting requests.
You will also evaluate new features and capabilities of underlying platforms to make sure that existing applications continue to meet a clientâs business needs over time, with a watchful eye towards continual process improvement. This includes assessing how feature changes affect existing processes and making sure systems and their data perform well and stay secure.
About USC & The Office of the Provost
Founded in 1880, the University of Southern California is one of the worldâs leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC is at the center of modern innovation and breakthroughs in science, the arts, medicine, engineering, and nearly every field in between.
USC is the largest private research university on the West Coast, and the largest private employer in Los Angeles. We have almost 30,000 faculty and staff members as well as 46,000 students who come to USC from 135 countries around the world. We are consistently ranked as one of The Chronicle of Higher Educationâs âGreat Colleges to Work Forâ and are proud to offer excellent benefits to compliment a dynamic and collaborative work environment where everyone can develop new skills and reach their highest potential. By joining USC as an employee, you will be a part of the Trojan Family â a lifelong and worldwide network of other staff, faculty, students, and over 400,000 living alumni all around the world who support one another and change the world each and every day.
Within USC, the Office of the Provost provides academic leadership to the University and oversees all academic programs and support functions, including USCâs twenty-two schools and academic units, research, faculty affairs, student affairs, academic planning, museums and galleries, global initiatives, religious life, campus wellness, and much more.
About Our Team
USC Provost IT is the information technology services department of the USC Office of the Provost. We provide various IT services, including infrastructure and application services, technical support, and software engineering and cloud applications, to over seventy University divisions, departments, and offices. We take pride in partnering with business and academic units to deliver reliable, effective, and secure information technology solutions which empower users and improve business processes, redefining how IT is delivered within higher education.
Our projects include, but arenât limited to, initiatives related to data analytics and databases, cloud applications and infrastructure, websites and web development, next-gen infrastructure, cybersecurity, and much more. We emphasize closely partnering with the faculty, staff, and students that we support in order to advance the Universityâs missions of teaching, research and patient care.
While we are based out of the Office of the Provost, our team leads key strategic technology initiatives that have an impact across the entire University. We support USCâs senior leadership team as well as clients across our campuses on projects large and small. Our team members come from diverse backgrounds and enjoy working together to create solutions that delight our clients, push the boundaries of technology, and move the University forward. We like to have fun in everything we do and are fans of curiosity and continuous improvement as well as learning, mentoring, and professional development. We enjoy cultivating a culture of innovation and we are excited to be growing our team to help support the ascent of USC as a world-class research university.
Eight years of experience in information technology or with platforms such as Salesforce, ServiceNow, Laserfiche, or similar cloud software applications
Experience designing custom reports and views, including using filtering, analytics, dashboards, and visualization tools to present data and insights
Experience with custom object design and relational database concepts, including a strong understanding of custom applications, fields, workflows, and rules
Experience with advanced cloud security platform components and concepts such as Salesforce Shield, role-based access controls, and SAML single-sign on configurations
Experience with software development environmental governance, such as moving packages and changesets between development, test, and production environments
Experience with vendors in the SaaS field and knowledge of platform feature sets across different vendors
Ability to coordinate multiple projects and adjust to changing priorities in a fast-paced environment
Demonstrated experience with project management concepts and frameworks and an ability to execute on complex project plans and deliver status updates to a variety of technical and nontechnical audiences
Recognized certifications in relevant technologies or platforms, such as a ServiceNow Certified System Administrator or Application Developer certificate or a Salesforce Administrator, Advanced Administrator, Architect or Developer certificate
Administers, configures, and implements various Cloud Applications and Enterprise Systems.
Manages and reports on the status of applications and presents proposed solutions both focused on the benefits and based on relevant data.
Creates and maintains thorough documentation, tracking configuration settings and assisting with user and group access to applications.
Drives performance improvements and innovations, ensuring application software uptimes meet or exceed defined service agreements (SLAs).Â
Performs root cause analyses and collaborates with relevant stakeholders to identify and implement solutions for improving business processes and workflows, based on business needs.
Stays current with disruptive, leading-edge practices and emerging trends in the global enterprise application market and makes recommendations for product implementation.
Oversees and/or provides general user support for enterprise applications software.
Troubleshoots and/or supports the troubleshooting of enterprise application software issues, engaging relevant stakeholders as necessary.
Builds and maintains collaborative relationships with diverse groups of peers, customers, and leaders to ensure consistent, reliable service is delivered to a range of university stakeholders.
Performs other related duties as assigned or requested.
Drives the development, maintenance, and implementation of software applications. Administers support on a defined set of technical initiatives proposed for implementation.
Internal Number: REQ20094776
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.