This key position will be responsible for leading the operations of the Tandon Media Services team and technology that directly supports all students, faculty, administrators, staff and alumni. The position will direct the following functional areas while providing the highest levels of customer service: Help Desk, Conference Room, Classroom and special event audio visual support. This includes interfacing with project architects and vendors, providing product recommendations, vendor management, reviewing low voltage layout, and installation oversight. This position reports to the Director, Operations & Administration and has 1 direct report, 3-5 indirect full-time reports and up-to 40 part-time employees. Responsible for hiring, training & development and performance management. Under the guidance of the Director of Operations & Administration, develop and implement policies for process improvement in the media services area.
Required Education: Bachelor's Degree or equivalent
Preferred Education: Master's Degree. Demonstrated aptitude and field education may be suitable substitutions depending on the given candidate Ideal certifications: CTS-D, CQ-D, CTS-I. PMP certification helpful
Required Experience: 7+ years in Digital Media Services or Audio Visual services, with increasing management responsibility. Ability to manage staff, in a high-paced, deadline driven environment or equivalent. Experience consulting on a variety of digital audio, visual, and multimedia equipment and usage; troubleshooting and diagnosing repairs needs; managing equipment inventory; supervising operations and staff.
Preferred Experience: 7+ years Related experience within an educational institution.
Required Skills, Knowledge and Abilities: A passionate desire to provide world-class customer support. Moderate to deep understanding of Audio Visual systems programming. Applied concepts in acoustics and lighting (control and layout). Deep understanding of AV over IP regarding the following product lines: Kraemer, Crestron, Cisco (network and videoconferencing), Polycom videoconferencing, Zoom, Zignage, Extron, Evertz, and NewTek. Must be able to successfully design and assess systems for appropriate placement and sizing loudspeakers, monitors and projectors, cameras, and microphones. Ability to quickly diagram systems of moderate complexity then refine the design later on. Must be able to handle situations of deep operational and institutional complexity with grace, candor, and end user focus. Deep understanding of IT network architecture and the impact of AV on a converged network. Understands risks associated with cloud versus on-premise applications. Deep understanding of Dante, AES 67, MADI, AVB, NDI, etc: AV over IP. Understands the needs and risks of AV programming with RS 232, Telnet, TCP/IP, API, etc. Understands signal flow and DSP programming. Understands how to design AV systems the necessary adjustments to mic placement, viewing angle, loudspeaker placement, low voltage infrastructure, power requirements, display / projector brightness. Functional understanding of room acoustics and selecting optimal digital signage locations. Ability to communicate with architects, facilities, trades and end users. Able to break down complex ideation into common language for non-technical users. Able to generate AutoCAD or similar line diagrams to express technical intent to Audio Visual Integrators as well as modification of architectural elevations and floor plans. Must be able to demonstrate intellectual curiosity, academic rigor, and decisiveness.
Preferred Skills, Knowledge and Abilities: Preferred knowledge in EMS workflows and building shopping carts in VEMS of AV supported services and rentals. Augmented reality and virtual reality.