The Performance Improvement Analyst supports improvement initiatives across Keck Medical Center of USC to sustainably improve the performance of departments and processes in the domains of people & collaboration, quality outcomes, service and access, patient satisfaction, resource management and growth.
The PI Analyst supports the department in designing, planning, implementing, and tracking of short and long term improvement initiatives that have a beginning and an end, with specified deliverables.Â The PI Analyst leads the documentation from process improvement events by digitizing value stream maps, process maps, standard work, and other information.
The PI Analyst collects data from observations, manipulates databases to produce analyses, and creates automated dashboards. The PI Analyst supports the creations of presentations for leadership and improvement projects.Â The PI Analyst maintains various Performance Reports by coordinating data and narrative updates, as well as ensuring quality control of document.Â
The scope of activities for this role includes: developing collaborative customer relationships, implementing lean design while developing business solutions with clinical stakeholders, overseeing and facilitating projects, and analyzing data obtained from numerous information systems, including providing judgment necessary to determine the accuracy and applicability of the information.
Minimum Education:â¢Bachelorâs Degree requiredâ¢Masterâs Degree preferred in or progress (Industrial Engineering, Health Administration, Business Administration)Minimum Experience/Knowledge:â¢0-2 yearsMinimumâ¢Experience (academic or through internships) in process improvement (Lean, Six Sigma) and project management. â¢Proficient PC skills. â¢Working knowledge of databases, spreadsheets, word processing and statistical software programs.â¢Knowledge of business (operational, clinical and financial) statistics and data analyses techniques. â¢Ability to manage and analyze data. â¢Strong analytical thinking and problem solving skills.Preferredâ¢Lean experience in an Academic Medical Center. Required License/Certification:â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
Internal Number: REQ20094570
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.