The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
Under the guidance of the program manager(s) of 1 to 2 assigned programs, the Associate Service Line Manager (ASLM) independently manages components of these larger programs and supports functions owned by the program manager(s). The ASLM plans, manages, and executes projects, soliciting assistance from and coordinating effort with the Program Manager(s) or Director of Service Line Management as required.
The incumbent reports to a manager and has responsibility for independently carrying out all aspects of project planning, monitoring, and execution on subcomponents of assigned programs. Independent judgment is used in developing project work plans, managing project operations, and in carrying-out responsibilities that include the following:
Manage projects to completion and transition as appropriate to ongoing operational lead
Coordinate and develop services across the affiliation (SCCA, Fred Hutch, UW Medical Center, Seattle Children's) for a program sub-component
Manage or support execution against fiscal year program goals that integrate both standard of care and innovative research therapies to provide the highest quality care available.
Identify gaps and opportunities to improve clinical and administrative processes that impact multiple departments and/or sites of practice.
Develop and maintain basic knowledge of relevant events or changes that could impact scientific, regulatory, and other oncology practice changes in the industry.
Additional supporting responsibilities include the following under the direction and guidance of one or more Program Managers:
Assist with elicitation and documentation of service line strategic plans and fiscal year goals across Performance Commitment dimensions (e.g. highest quality care, financial stewardship, research, growth, access, and people).
Assist with development and refinement of dashboard metrics to monitor and manage program performance in key strategic dimensions of Access/Growth, Quality, and Research.
Assist with identification of external opportunities for growth and innovation.
Assist with development of program specific marketing and outreach plans that tie to program goals and interface with these departments.
Develop basic understanding of the current state and capability of the service line across the value stream as well as those of local, regional, and national competitors
Responsible for independently managing components of the larger programs
Develop, manage, and execute projects, soliciting assistance and guidance from the Program Manager(s) or Director of Service Line Management, as required Projects and Initiatives may include:
New service or therapy implementation impacting multiple departments
Process improvement project
Initiative to improve patient access, coordination, and advocacy by concentrating on service delivery that is seamless and patient driven across sites of service
Initiative to improve integration and collaboration across SCCA departments and Partner Organizations to enable efficient operations
Identify and recommend improvements to patient services, hand-offs, and flow for the purposes of achieving the highest possible value
Analyze, interpret, display, and communicate basic performance metrics to administrative and clinician leaders across all performance dimensions
Effectively and comfortably presents projects, plans, proposals and analytics to a wide variety of audiences
Understands program strategies linked to the appropriate customer groups. Demonstrates understanding of forces that influence the success of the programs
Conducts, facilitates and upholds efficient, productive communication, working relationships and functions between staff integral to programs
Participates in and monitors the development of appropriate strategies, ensures completion of designated activities and analyzes performance outcomes based on determined activity
Coordinates and facilitates project meetings, including communications regarding meetings, preparing agendas, written minutes, and action items/next steps
Routinely works with physician leaders and program managers to review project goals and work plans to ensure successful program outcomes
Works with Clinical Analytics or SLM Analyst to obtain data in support of program/project planning and execution
Prepares and submits reports on a regular schedule about project status, issues, and risks
Serve as project liaison, representing the projects to other SCCA departments, affiliated individuals or institutions, and outside organizations
Adheres to policy, procedure and quality assurance requirements of UW Medical Center and the SCCA.
Education and Experience:
Bachelor's degree required; MBA, MHA, MPH, or related field preferred
Basic understanding of healthcare business preferred
Basic understanding of oncology services preferred
Experience working directly with physicians preferred
Key Skills, Knowledge, & Abilities
Integrity - High degree of professional ethics and integrity engenders and maintains trust and credibility
Subject Matter Expertise - Knowledge, skills, judgment and organizational ability to plan and direct operations of assigned program components
Project Management Skills in planning, monitoring/controlling, and closing/transitioning projects
Relationship Development - Ability to relate to medical staff, managers, employees, and others to win their confidence and establish rapport
Critical Thinking Ability to synthesize a large amount of information and anticipate needs, drawing accurate conclusions
Problem Solving Ability to grasp multiple facets of an issue and independently recognize opportunities that meet multiple needs
Systems Thinking Ability to grasp how all parts of a process fit together and how changes to any one part of the system will impact the others
Data Analytics Ability to understand basic data concepts and to perform straight-forward analyses to interpret results. Ability to identify necessary data / analysis to support decision-making.
Negotiation - Ability to gain agreement in complex and/or ambiguous situations. Critical thinking and judgment required.
Flexibility - Ability to work in an ambiguous and frequently changing environment
Communication Ability to communicate verbally, in writing, or through other forms of visualizations to effectively convey an idea, concept, or specific information.
Facilitation Ability to contribute to and lead multi-functional teams through planning sessions and assessments of key issues. Ability to assess issues and promote discussions to reach resolution when ideas and opinions differ.
Presentation Skills Ability to present clearly, calmly, and concisely to workgroups and management across the organization
Emotional Intelligence Self-awareness and insight into other's emotions and communications styles that enables effective communications and problem solving. Ability to work vertically and horizontally across the organization. Comfortable working with individuals in a variety of hierarchical functions and roles.
IT Proficiency Proficient in key software applications used at SCCA that enable program work and collaboration (e.g., MS Office 365 and applications)
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.