Technical Service Manager - West Coast -2002567 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team--especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine in 2020 as one of America's Best Employers. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!
Technical Service Manager, Pharma Solutions NA(2002567) - West Coast U.S.
Where the Chemistry Happens
We are seeking a professional like you to develop and drive the regional strategy for technical service and customer support. You will develop research-based technical concepts and create unique value propositions for the target market area. Further, you will motivate and train sales and marketing team members to achieve or exceed targets, maintain relationships with customers and universities to promote BASF products and assist in developing global R & D goals. You will also be responsible for identifying unrealized customer potential in terms of quality and application of pharma solutions products.
This is an excellent opportunity for you to demonstrate your strong technical presentation skills, the ability to work independently, demonstrate leadership skills, and be an effective team player.
There will be a travel requirement within North America, estimated at minimum of 50%.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Your effective communication skills will serve you well as you conduct regional (West Coast United States) customer and application dialogues to understand needs from a technical perspective, leading regional seminars/workshops and trainings with customers (including our distributors) to disseminate technical expertise and support sales efforts. Bilingual English/Spanish abilities will be considered a plus. It is essential that the Technical Service Manager has a wide network of formulation scientists within the Pharmaceutical Industry as well as in- depth technical knowledge of the BASF Pharma portfolio.
Demonstrating your solid technical knowledge, you will understand and convey regional technical key selling arguments ('unique value proposition' (UVP)) of our products. You will also apply this knowledge as you participate in regional technical conferences to share & gather technical expertise and look for innovation potential.
Successfully engaging within the organization, you will recommend and develop meaningful technical product promotion literature in coordination with the global communication team and the global technical marketing team. Additionally, you will support field sales and marketing with technical product information, application methods, and customer complaint resolution.
Applying your strong analytical skills, you will identify regional gaps between customer needs and competitors' products to differentiate BASF-products vs. competitors and look for innovations.
Improving regional market intelligence from a technical perspective, you will identify and assess new products from competitors, new processing technology, new raw materials, market trends, and upcoming needs from a short-term and long-term perspective.
Demonstrating your solid project management ability, you will run flawless regional product launches in line with global expectations.
Your skills in relationship building will be essential as you develop necessary contacts with counterparts within the industry, government agencies, and academic institutions involved with product marketing, regulatory, application, innovation, new product development, and technical research.
Your unwavering commitment to compliance will be evident as you ensure compliance with all BASF policies and governmental regulations in the area of Safety, Ecology and Eco Efficiency, Sustainability, and Traceability, as well as regulatory compliance of the BASF Pharma Solutions portfolio in North America.
As a regional technical expert, you will communicate effectively, not only within North America but also with global colleagues including Technical Services laboratories, Technical Marketing and Strategic Marketing to help drive the new strategic direction for BASF's pharmaceutical business.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. [email protected] is the suite of benefits, perks, programs and unique opportunities we offer to support you--the whole you--in all stages of your life and career. With [email protected], you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.