Director, Community Hematology Oncology (CHO)

The Director of Community Hematology Oncology (CHO), in partnership with the OHSU Knight Cancer Institute and Legacy Health, provides leadership to the community hematology oncology outpatient clinics and infusion services in the delivery of integrated community oncology services. The Director is responsible for directing, organizing, monitoring and enhancing community-based oncology activities at OHSU Knight/Legacy Health (LH) community sites to ensure safe, high quality, competitive, and cost effective patient care servcies with seamless patient management. This position partners with the Medical Director for CHO to enhance provider relationships, promote effective patient and family relationships and serve as a OHSU liasion to the OHSU Knight/Legacy Health Collaboration. The Director is a critical role model who ensures compliance with the standards and requirements of all regulatory and accrediting bodies (DNV, CLIA, CMS, etc.).

The Director of Community Hematology Oncology reports directly to the Vice President for Oncology Services, OHSU Health.

• Assist in the identification of strategic business focus, i.e. growth, maintenance or curtailment of activities, as appropriate, using integrated information about customer(s), market(s) and competitors to recognize and recommend strategic opportunities for success aligned with OHSU strategic initiatives.

• Translate strategic recommendations into actions to meet or exceed objectives, including increased profitability.

• Establish and monitor clinical performance. Review, monitor, and analyze monthly and quarterly reports to recognize trends, evaluate status, and make data-based decisions.

• Work closely with Community Oncology Section Head, Medical Director and community oncology physicians and advanced practice providers (APP) to maximize the quality and productivity of clinical community oncology care.

• Enhance referrals to physicians through growth strategies

• Actively participate in physician recruitment and retention strategies

• Identify discrepancies between OHSU Health and departmental goals; work through issues and seek counsel from the VP, Oncology Services. Publish periodic report on outcomes (e.g. quality, cost, case volumes).

• Collaborate with the faculty to facilitate and promote access to research and research activities for community oncology patients.

• Facilitate and participate in planning educational and other activities for oncology services (e.g. patient, professional, and community) with the OHSU Knight Cancer Institute.

• serveas a representative on system wide committees and operational improvement initiatives. Participate with stakeholders from across the University to achieve goals and objectives.

• In collaboration with Marketing, track and trend volumes, market share and payer mix data. Prepare reports for leadership within established frequency.

• Responsible for all revenue cycle functions including pricing, charge master maintenance, referrals/authorizations, cash collections, charge capture, coding, and timely submission of charges.

• Interpret and implement managed care contracts.

• Develop, implement, and monitor departmental budgets to meet current and future requirements for personnel, equipment, and supplies to ensure cost efficient operations; integration of clinical services across operational and organizational lines, as appropriate; and financial performance that equals or exceeds targets.

• Identify capital funding required to support strategic initiatives and prepare recommendations for the Capital Council consideration.

• With the assistance of Hospital Financial Services, prepare and monitor monthly financial and operational reports for area of responsibility and assure visibility of performance with appropriate stakeholders.
  Promote competitive pricing and provide leadership for cost effective operations and implementation of cost containment concepts .

• Develop and execute a quality improvement plan for CHO which includes measurable quality criteria to ensure outcomes that equal or exceed standards. Track clinical and operational outcomes including procedure times, case mix, procedure costs, and new technologies. Review, monitor, and analyze monthly and quarterly reports to recognize trends, evaluate status, and make data-based decisions.

• Coordinate with all disciplines to evaluate appropriate and effective oncology care. Develop comparisons of clinical care performance with other institutions; identify and implement "best practices".

• Understand and stay current with standards of regulatory and accrediting bodies. Interpret and apply standards for DNV, CLIA, CMS, etc. to Community Oncology, seeking guidance from various OHSU resources including Compliance, Laboratory, Infection Control, Pharmacy, Safety, etc. as indicated. Develop and implement education plan, coordinate communications, and lead the effort to assure continuous readiness and compliance. Represent Community Oncology on matters of DNV compliance. Act as key liaison to the health-system wide DNV preparation team.

• Provide leadership to monitor customer satisfaction with community oncology services and take appropriate action based on these results to be a market leader. Act as a role model by demonstrating consistent and exemplary professional behavior.

• Support and maintain Code of Conduct standards established for all employees. Monitor management and supervisory staff compliance for maintenance of standards in community oncology. Implement complaint resolution process.

• Provide leadership to the continuous interdisciplinary quality management process to improve patient and family centered quality of care in areas of responsibility. Partner with Ambulatory Services Medical Affairs/Quality Management staff and community oncology medical staff in this effort to achieve quality objectives through improvement of employee proficiency, operating systems and efficient management of resources.

• Establish and maintain currency with DNV, state and other governing and accreditation bodies' rules and regulations to ensure compliance requirements are satisfied in areas of responsibility.

• Ensure understanding of and compliance with Patient Safety Net reporting requirements.

• Responsible for the development and oversight of the disaster management plan for the community oncology practices.

• Recruit, select, engage, motivate, and retain the community oncology workforce, including but not limited to establishing performance plans aligned with organizational goals at all levels, providing timely and clear performance feedback, recognizing accomplishments and taking corrective or disciplinary action as required to sustain high levels of performance.

• Engage employees by clearly communicating the vision of OHSU Health, articulating its alignment with the OHSU overall vision and objectives; and explaining how specific service areas make a direct contribution towards achieving those vision, mission and business plan objectives.

• Build and maintain a climate of trust, respect and integrity to achieve a commitment to common goals and strategies among diverse people from varied educational backgrounds, skill levels and positions in the organizational hierarchy.

• Recognize competency and accountability as key business objectives and foster a climate that encourages professional and personal growth, creativity, initiative, reasonable risk taking and a team approach to completing work.

• Manage human resources according to law and organizational policies, practices and procedures.

• Manage, coach, mentor, and develop all employees into a productive, results-oriented team with a focus on exceptional customer services. Create a positive team spirit. Develop strong communication skills among team members.

• Develop, interpret, evaluate, and revise current position descriptions for all categories of community oncology personnel.

• Ensure all employees are adequately trained and oriented and baseline and annual competencies are met and documented.

• Make decisions, in collaboration with management and line staff, on the selection of personnel for appointment and promotion, and on the termination of employment personnel.

• Ensure the staffing needs of the department are met by projecting needs to fill positions and directing/monitoring adequate staffing levels to ensure the department's workload is handled effectively. Oversee time and attendance system including use of vacation, sick and comp time.

• Ensure completion of performance appraisals in a timely manner; recommend salary adjustments for non-contract employees.

• Keep abreast of industry and practice trends to ensure currency of knowledge and serve as a resource to others.

• Model ethical and appropriate behavior, professional standards, compliance and personal integrity.

• Develop leaders within CHO to ensure position satisfaction and to establish succession candidates for key positions to ensure continuity and maintain high quality operations in the event of vacancies.

• Support assigned staff in meeting their highest level of personal growth, satisfaction and professionalism. Responsible for staff satisfaction survey marketing. Utilize feedback from each to develop and implement plans for improvement.

• Enhance personal development by identifying and accepting own strengths and areas for growth and initiating steps to improve by actively seeking out learning opportunities, coaching, and mentoring.

• Demonstrate knowledge of bargaining unit agreements and develop and implement work rules for the community oncology work unit. Provide leadership in individual labor and grievance situations in conjunction with the Human Resources department. Work with community oncology managers and supervisors to implement consistent labor practices.

• Formulate measurable unit goals and objectives and monitor progress toward achievement in accordance with operational and clinical standards.

• Direct the day to day activities of clinic operations to ensure safe, compliant, customer-oriented, accessible, and cost effective patient care delivery.

• Promote excellence in customer service and satisfaction through role modeling a customer-oriented service philosophy and through development and implementation of appropriate strategies. Provide leadership to monitor customer satisfaction with community oncology services and take appropriate action based on these results to be a market leader.

• Ensure smooth, efficient, and integrated clinical and business operations. Identify operational inefficiencies and actively work to problem solve and promote continuous improvement.

• Develop and implement a service excellence plan for areas of responsibility that is aligned with the organizations strategic objectives and that applies a strong internal/external customer orientation and focus to all business decisions and actions.

• Promote positive physician relations, practice enhancement, and physician involvement in planning, implementation, and evaluation of community oncology. Collaborate and communicate with physicians to promote seamless and efficient clinical communication with high quality operations.

• Work closely with the CHO Section Head to manage provider resources to meet the needs of the patient populations across the community oncology locations including assignments, call coverage, and time off coverage

• Develop physician operations partnership in order to maintain strong clinical leadership. Facilitate strong, operational support for new physicians and new clinical programs.

• Maintain open communication among employees and physicians. Conduct regular meetings in collaboration with management staff and physicians.

• Promote integration and collaboration with inpatient leadership and hospital ancillary services that support community oncology.

• Promote multi-disciplinary team approach to developing and achieving service goals and objectives including implementation of new care models.

• Provide leadership in the overall development, implementation, and modification/revision process of applicable policies and procedures.

• Establish clear performance expectations and goals for self and others that consistently deliver timely and high quality results; monitor progress and develop and implement corrective actions as required to sustain exceptional performance.

• Manage patient access to ensure timely appointment availability.

• Oversee maintenance of physical plant and maintain capital equipment including requesting upgrades and replacements as necessary. Oversee provision of supply inventory and purchasing processes.

• Obtain, analyze and apply customer preference information and use it to improve and/or achieve high levels of satisfaction from internal and external customers.

• Identify opportunities to improve patient experience, develop action plans to address, implement, monitor and revise as required to ensure the delivery of a high level of service excellence.

• Attend promotional functions organized by and for the OHSU Knight Cancer Institute and Legacy Health. Participate in presentations to the Collaborations community oncology services.

• Actively partner with professional organizations to promote and enhance the image of OHSU Knight and Legacy Health community oncology practices.

• Actively partner with OHSU Knight Cancer Institute and national and community oncology organizations to develop networks/alliances that promote visibility and enhance OHSUs image. Respond to community needs.

• Actively partner with OHSUs Foundation to promote community oncology-related philanthropic activities that support OHSU oncology services. Provide information and support, as necessary, to help in achieving their goals and mission.

• Demonstrate leadership and facilitation skills. Demonstrate self-motivation. Promote cooperative work environment for all employees and patients.

Master's degree in Healthcare Administration, Business Administration or related field, or equivalent combination of education, training and experience.

• Prior experience that demonstrates the ability to successfully manage professionals in a complex multi-faceted health care clinic operations
• 5 years clinical management practice experience OR equivalent combination of education, experience and training
• Experience must included fiscal/budgetary and operations management responsibility
• Demonstrated ability to elicit high levels of performance from employees at all levels in the organizations and stakeholders from a variety of external sources
• Demonstrated ability to plan, organize and execute moderately complex business plans
• Demonstrated financial analysis and fiscal management skills
• Effective communication, and the ability to successfully manage interpersonal relationship in high stress, fast paced environment
• Experience that demonstrates the ability to successfully work in partnership with physicians
• Experience that demonstrates the ability to meet stringent deadlines in a dynamic environment.
• Must have an in-depth knowledge of Nurse Practice Act, licensing and certification requirements for professional staff who work in ambulatory settings. Must have working knowledge of the Department of Health, DNV, and CLIA regulations governing hospital ambulatory practices.
• Must have proven skills in project management and matrix management.
• Demonstrates skill in problem solving.
• Exceptional interpersonal communication skills, both written and oral.
• Able to build consensus; demonstrates collaborative management style.
• Mastery of software programs including Word and Excel
• Must be able to perform the essential functions of the position with or without accommodation
  

• 3additional years of clinical management practice experience in an ambulatory setting
• Experience in a matrix management environment, preferably in an academic setting

#LI-JG1

Software Powered by iCIMS
www.icims.com