We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
The Workplace Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would provide workplace services and support to increase individual well-being, personal productivity, and organizational effectiveness. This Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator.
As part of a "back-of-house" team, the Workplace Experience Coordinator is responsible for resetting conference rooms and supporting events, assisting with workplace tours, creating a sense of place by proactively communicating the building's operational needs to appropriate teams, helping employees navigate the Host app, and creating a warm, supportive atmosphere that creates a sense of belonging for visitors and employees alike at our technology client's headquarters, located in the Mission Bay neighborhood of San Francisco, CA.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Conference & Meeting Room Management, A/V Support, Meeting & Event Management, Community Programs, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Office Supply Management, Moves, Adds, Changes, Furniture Management, Space Reset, Workplace Onboarding.
Assists the Workplace Experience leadership team with general administrative support. Requests building and/or equipment services as needed.
Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
Attend, move meetings and coordinate all moves with client contacts.
Responds to customer requests and complaints regarding Workplace Experience services.
Maintains relationships with vendors that provide services and goods to the office.
Assists the on-boarding process of Workplace Experience team members and third party service providers, including new employee orientation, training, equipment and software ordering.
Complete service requests as assigned and follow up with appropriate parties, as necessary.
Assists in the completion of the office Business Continuity plan.
Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required.
A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications; .
Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required
In addition: 1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment 2. Maintain and wear at all times required appropriate personal protective equipment (PPE) 3. Apply appropriate material handling techniques at all times, 4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
Internal Number: 20024994
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