Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
The Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.
About the Role
Internally known as Operations Supervisor 2. The role supports in process expansion, staffing, and new hire training. Takes a lead role in developing and implementing best practices. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
Develop metrics to measure growth and performance of the department
May manage and research escalation function and/or a larger, more complex group. Supervise workflow and quality, overseeing resolution to complex issues / concerns
Working with management team to identify problems, communicating company policy, procedures and practices.
Making employment decisions and setting performance standards.
Training and coaching staff, conducting performance evaluations, performing financial, product and/or business case analysis and completing projects as assigned.
Responsible for New Hire onboarding and support
Conduct performance reviews
Resolve escalated problems, communicating information orally or in writing to customers, other departments and/or senior management
Market Skills and Certifications
College graduate. Bachelor's Degree, any field
2+ years of supervisory experience or 2+ years of coaching experience in an HR Operations environment
Background / experience in HR Operations support including but not limited to: Payroll, Online Tools, Leaves, Benefits etc.
Experience resolving and working through escalated and complex issues and concerns
Excellent verbal, written, and interpersonal communication skills, Solid problem solving skills, effective organizational, multi tasking and prioritizing skills
Ability to motivate and provide performance feedback, in a fast-paced and ever changing environment
Experience recognizing service opportunities and providing exceptional customer satisfaction
Intermediate Microsoft Office skills
Amenable to work on shifting schedules, mid-afternoon and night shift, Mondays to Fridays
Amenable to work in McKinley hill, Taguig City
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 54376BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo