Digital Customer is collaborating with clients in ways never thought possible before. We are creating, developing, designing and implementing in ways that will change the digital landscape forever. OurÂ Digital CustomerÂ strategy is to help clients define strategies, build brands, create experiences, and deliver platforms.
Work youâll do A Manager at Deloitte works within an engagement team and is responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures, leading work streams and supporting implementations.
Architect, Implement and deploy NetSuite solutions:
Provide NetSuite consulting expertise utilizing industry experience, business analysis, best practices and a pragmatic mindset to facilitate clientsâ most complex requirements.
Implement and deploy NetSuite solutions accommodating unique industry business and management processes, regulatory requirements and other business requirements.
Facilitate the development of Statements of Work for new and existing customers.
Architect, implement and deploy NetSuite solutions accommodating unique industry business and management processes, regulatory requirements and other business requirements.
Create functional requirements as an input to application design.
Build, develop and test detailed functional designs for business solution components and prototypes.
Drive test planning, execution, and optimization support.
Lead financial and accounting implementations including design of chart of accounts, distribution, invoicing, fixed asset management, and accounting processes such as Accounts Payable (A/P), Accounts Receivable (A/R), and Financial Reporting.
Supervise, mentor and develop junior consultants and business analysts on application and implementation methodology.
Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.
Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval.
Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
Build, develop and test detailed scripted customized solutions and prototypes.
Troubleshoot issues that arise during configuration sessions.
Provide on-going post implementation support to optimize user adoption and NetSuite configuration.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the âcreative digital consultancyâ real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service ExcellenceÂ | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital ExperienceÂ | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible ConsumptionÂ | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital FoundryÂ | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMixÂ | an integrated set of platforms to enable business re-platforming
Bachelor's Degree or equivalent experience
4+ years of relevant consulting or industry experience
3+ years of experience with NetSuite ERP implementations
3+ years of experience managing teams of 5 or more,
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Travel up to 100% (due to COVID-19, non-essential travel has been suspended until further notice.)
Limited immigration sponsorship may be available
Certified NetSuite professional
Full life cycle NetSuite implementations
Bachelor's or Advanced degree in accounting, business, finance or other business-related field, computer science, information systems, or other technology-related field
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.