ServiceNow HR Service Delivery Functional Manager

ServiceNow HR Service Delivery Functional Manager

Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world’s leading businesses excite you? Our ServiceNow Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, greater efficiency and an enhanced employee experience.

Work you’ll do
As a Functional Manager for our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results.

In this role you will be responsible for:
• Managing ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
• Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
• Working with client stakeholders to document baseline, current state HR Service Delivery operations
• Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
• Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
• Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
• Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
• Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess
• Forging strong relationships with both the clients and project teams that will contribute to your growth and development

Basic Qualifications:
• Required minimum of 4 years of experience with ServiceNow HRSD platform implementations and optimizations
• Knowledge of HR functions, processes, and best practices
• Experience in the delivery and implementation of multiple ServiceNow HRSD projects
• Experience developing detailed implementation plans in ServiceNow
• Experience in Project Management, monitoring risk, budget, resources etc.
• Travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:
• Experience designing and/or implementing an HR shared services center
• Big 4 consulting experience
• Bachelor’s degree strongly preferred.

 

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

 

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

 

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

 

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.