Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.
We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Consumer Banking group. This position will lead a team of process architect, production support, process librarian and quality assurance team members in supporting Wells Fargo Consumer Banking BPM.
Seeking a senior level process consultant who organizes, leads and facilitates large scale cross-business and enterprise-wide strategic redesign projects.
Key responsibilities include:
Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment
Develop improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through Wells Fargo and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates
Establishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunities
Provide advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
May include the direct management of process analysts and consultants
The sharing of lessons learned and best practices with others throughout the organization when appropriate
Partner & Collaborate
Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services
Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc
Assists the development of our enterprise Operational and Process Excellence Curriculum and Training Materials
Provides assistance and leadership of our enterprise process improvement professional support services - Including the identification and managing of resources, including cross-entity members, to successfully execute projects
Provides consultation on the use of reengineering techniques to improve process performance and product quality
Works with Project Manager(s) and Sponsors to ensure Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate
Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence
Provide thought leadership in the area of process and continuous improvement, operational excellence, continuous improvement
Role will require moderate domestic business travel
Provide coaching and mentoring to project teams and LOB management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques
May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring
Provide coaching and mentoring for PEA1, PEA2, PE1, PE2 and PE3
15+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 10+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)
Lean Six Sigma Master Black Belt certification
BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
Knowledge and understanding of Statistical Analysis software such as Minitab
Facilitation skills such as Helix
Change Management skills such as Prosci/ADKAR
Knowledge and understanding of Rapid Process Automation software such as Blue Prism
LEAN/Six Sigma certification or Wells Fargo business process management endorsement
Strong analytical skills with high attention to detail and accuracy
Highly refined and professional verbal and written communications
Ability to manage complex projects in a large enterprise environment
Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
Strong collaboration and partnering skills
Ability to manage large-scale initiatives including stakeholders across business and technical teams
Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Other Desired Qualifications
5+ years of experience in role supporting consumer products and/or services
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC-Charlotte: 301 S Tryon St - Charlotte, NC GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX CO-Denver: 1700 Lincoln St - Denver, CO IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ OR-Portland: 350 Sw Jefferson - Portland, OR NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC UT-Salt Lake City: 299 S Main St - Salt Lake City, UT TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554076-8
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo