HUECU is seeking a Digital Operations Assistant to support our growing digital banking operations. This role will be responsible for supporting the operational effectiveness of our digital banking, mobile apps and online account opening. Will be expected to provide backup and coverage for other eCommerce operational duties as needed.
Under the direction of the Digital Operations Manager, will manage support tickets with multiple vendors, requiring significant follow-up and self-motivation. This role will coordinate between our Support Center and our digital team to ensure timely and successful resolution for issues impacting our members' digital banking experience.
Supports digital banking issues impacting members
Facilitates communication between the Support Center and the broader digital product team
Assists with the daily opening and funding of new online accounts
Researches known issues impacting the broader digital experience as needed
Updates process and procedure documentation, as well as internal guides, for digital products
Process testing of eCommerce platforms to audit various systems upgrades
Assists with processing daily ACH files as necessary
Act as backup for balancing of ATM deposits as needed
Performs various administrative and other duties to support the department
The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. HUECU staff are employed by Harvard University and enjoy competitive salaries and a robust benefits package.
Please provide a cover letter with your application and upload as one document.
Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Diversity, Inclusion & Belonging:
The dynamism that comes with working at Harvard is largely the result of our diversity. Here, staff, faculty, administrators and students representing a wide range of ages, races, interests and backgrounds come together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture.
Time Off: 3 - 4 weeks accrued paid vacation, paid holiday break, 12 accrued paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
In light of the global pandemic, all interview and onboarding activity for HUECU will be conducted via telephone & Zoom video conferencing. Temporary work from home arrangements will be required for this position, and it is not yet known when traditional on-campus work will resume. Additional details will be provided to candidates during the interview process.
Salary Grade: 052
Union: 55 - Hvd Union Cler & Tech Workers
High School diploma
A minimum of two years related experience
Bachelor's Degree preferred
Digital proficiency, including modern desktop and mobile devices
Must be comfortable with occasional remote work and/or non-traditional hours in support of operational requirements as needed
Self-motivated with critical attention to detail and deadlines
Direct experience with financial services operations
Previous customer service experience preferred
Familiar with Jira ticketing software
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 52673BR
About Harvard University Employees Credit Union
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.