Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Wells Fargo India and Philippines operates with a combined strength of 25,000+ of direct and vendor resources, providing enabling global talent capabilities for Wells Fargo Bank NA, in Technology, Operations, Analytics and Corporate Functions.
Reporting to the Head of Enterprise Functions and functionally to the Head of HR Global Delivery, this position is responsible for overall management of the portfolio of HR services that WFIP offers to the Bank from across India and the Philippines. This role will be based either in the Philippines or in Hyderabad, India.
This role requires experience in client / partner relations, HR service delivery (ideally of HR shared services or customer support services), technology enabled service design and process improvement, and people leadership across multiple countries.
Key aspects of managing the operation include, but are not limited
·Understand the business goals and priorities of the respective stakeholders to deliver the same.
·Establish effective communication with partners
·Negotiate and manage deliverables involving diagnostic of the business requirements
·Partner with stakeholders to identify opportunities for potentially new managed services
·Continually identify and drive opportunities improvements in effectiveness, efficiency and experience
·Develop and maintain a flexible and skilled resource base for provision of the service collaborating with colleagues for efficient resource management
·Develop people and manage talent.Create opportunities for growth, both horizontal and vertical.
·Design goals for team members in line with goals / objectives of the bank.
·Manage Performance of team members and deal with poor performers.
·Use Rewards and Recognition to motivate team members and encourage performance.
·Improve team member engagement and manage attrition.
Market Skills and Certifications
Required to have 15-18 years' experience in business operations, with last 5 – 7 years in senior roles leading large teams. Experience with in-house centres and in leading HR Services would be a distinct advantage. Strong customer services experience would also be considered.
Must have good understanding of global trends and practices in HR Shared services.
Must be able to demonstrate true results in impacting business outcomes and must be an innovative leader.
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
Takes ownership for responsibilities and for management of risk exposure
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
Exhibits excellent problem solving and analytical skills
Demonstrated expertise in Project Management, Stakeholder Engagement, People Leadership, leveraging Technology and Quality. Exhibits commitment to delivery of quality work products
Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks.
Required to have higher level degree in Business or HR (MBA preferred)
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 54172BR-3
About WELLS FARGO BANK
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo