Academic Advisor
R506075
San Francisco
Academic advisors work within a team of professional staff and assigned faculty, under the direction of the Director and Associate and Assistant Directors of Academic Advising, to foster student success and strengthen retention. Academic advisors are part of CCA's undergraduate advising program, within the division of Student Affairs, and work in collaboration with colleagues across multiple divisions to promote the academic, personal, and professional development of students. CCA employs a holistic approach to advising that integrates developmental, strength-based/appreciative, and intrusive academic advising strategies. Using aspects of case management, academic advisors conduct regular outreach to advisees, make intentional referrals, facilitate exploration of options and services, and evaluate effectiveness of their work. This position reports to the Associate Director of Academic Advising and is expected to work from the San Francisco Campus when it is safe to return.
Each academic advisor manages a caseload of assigned programs, and partners with affiliated departmental liaisons and program leadership to provide comprehensive program-specific advising. Program assignments are subject to change, contingent on enrollment trends and the needs of the college. Academic advisors cover all aspects of undergraduate curriculum, including major and minor requirements, Core Studio and Humanities & Sciences (general education) requirements, additional college-wide requirements, and electives.
Academic advisors teach students how to access and interpret information related to curricula and college policies and how to make informed, accurate, critical decisions that shape their success at CCA and beyond. Academic advisors guide students on how to apply critical, analytical, and creative thinking to their own decisions.
MAIN RESPONSIBILITIES:
Academic Advising - 60%
Developmental and Proactive Advising
- Guide students in transitioning to college, developing essential skills, and navigating CCA's academic programs, policies, and degree requirements.
- Educate students on academic planning and monitoring progress towards degree completion.
- Advise undergraduate students (first-year, transfer, continuing) on making informed decisions to maximize their experience through integration of academic, professional, and personal interest.
- Guide students in navigating potential barriers, connecting them with various resources in support of student success, and foster an increasing sense of empowerment and responsibility.
- Promote effective academic planning by conducting reviews and intentional outreach at strategic points throughout the year.
- Engage in proactive advising strategies to facilitate success of specific student populations, including students on academic probation and students returning from leave.
- Employ advising best practices including counseling skills for advising, record-keeping, FERPA compliance, navigation of difficult conversations, and administrative processes.
- Utilize and develop new technology-based advising approaches.
- Engage with advisees regularly, adjusting communication approaches and platforms as needed.
Student Advocacy
- Advise specific student populations (e.g. first-generation college students, students with disabilities, underrepresented student populations, etc.), identifying significant needs and/or barriers (e.g. personal, financial, academic), empowering self-advocacy, and recognizing when more proactive support is needed (e.g. regularly scheduled advising appointments, facilitating initial connection between student and specific staff in other departments, etc.)
- Participate in retention efforts for students at each level (i.e. first-year, transfer, sophomore, junior, senior.)
- Implement specialized strategies for specific populations of students, including underrepresented and/or underserved populations.
- Provide critical information pertaining to academic dismissal and probation to academic review committee, conduct phone/email outreach as directed.
Program-Specific Advising
- Maintain high level of expertise on assigned programs, including curricular options and foundational career information, with broad knowledge of all CCA programs.
- Manage curricular exceptions requests including vetting and tracking of course substitutions, waivers, and prerequisite overrides. Consult with program and college leadership in truly extraordinary or precedent setting exceptions.
- Deliver informational and academic planning workshops in partnership with faculty in assigned programs to address major-specific content.
- Incorporate timely conversations and share strategies on course selection, career options, and internships in conjunction with career development and academic programs.
- Provide general information to academic programs pertaining to course scheduling, enrollment management, and student satisfaction.
Project Management and Administration - 30%
Administrative Systems and Processes
- Track student appointments; create and maintain comprehensive advising notes.
- Develop and maintain advising presentations, materials, and printed/online resources.
- Provide analytical and administrative support for the department, including research, reports, etc.
- Collaborate with other campus offices to help students transition to college and support retention.
- Provide general information and referrals to parents and other community members.
- Manage early registration process for incoming undergraduate students, including review of transfer credit and placement results, program recommendations and student interests, and ideal academic plan. Educate students throughout the process and at new student orientation on how to effectively plan, utilize records and advising tools, and make informed decisions.
- Conduct requirement reviews and provide consultations for complex cases for the student records office, financial aid, international student affairs and programs, etc.
- Engage in regular and frequent communication with team members and other colleagues via team meetings, individual check-ins, email, Google chat, Slack messenger, and other platforms.
- Other duties as assigned.
Project Management
- Facilitate and manage special projects.
- Lead designated departmental processes (e.g. academic probation outreach, departmental communications, maintenance of advising tools and advising internal guides, etc.).
- Develop and conduct presentations and workshops at strategic points (e.g. orientation, registration periods, etc.) to support student success (e.g. academic planning, study skills, time management, etc.) in person, online, and via written/video instruction.
Professional Development
- Actively engage in cross-training and application of best practices for the department, including training of new staff and faculty on designated topics related to advising.
- Engage in and support professional development, including identifying and proposing opportunities for the department in the areas of academic advising, art and design education, etc.
- Represent the department and/or division on campus committees and at meetings.
Holistic Student Success - 10%
- Manage outreach efforts for assigned CCA Care notifications. Support other outreach efforts for academic advising, dean of students office, and student affairs senior leadership.
- Take an increasing role in preventing and responding to incidents of harassment, discrimination, and misconduct, which includes following protocols for reporting and responding to possible incidents and may also include serving as an investigator or intake officer.
- Help establish a student culture in which diversity is encouraged and where students learn to respect differences, take responsibility for their actions, and exercise leadership. All advisors are trained in supporting a diverse student body (race, dis/ability, socioeconomic status, immigration status, gender identity, etc.) and adapt their advising strategies as needed. Advisors may serve as staff advisors for student groups that support diverse populations.
- Engage in training on imminent danger and other protocols.
- Independently respond to mild to moderate risk-level student emergencies (i.e., missing students, physical health issues, victims of certain crimes) as delegated by the Director and Associate and Assistant Directors. Report and respond to more serious student emergencies under the guidance of the Director and/or student affairs senior leadership.
MINIMUM REQUIREMENTS:
- Bachelor's degree
- Education in or experience with art, design, architecture or related disciplines strongly preferred.
- Experience working in academic advising or related, retention-focused student-affairs environment and/or demonstrated knowledge of higher education issues and/or student development theory strongly preferred.
- Service- and support-oriented with excellent analytical, organizational, and administrative skills.
- Ability to synthesize information from multiple sources, learn quickly, remember details, and convey accurate information about complex policies and requirements.
- Ability to work and communicate effectively (verbally and in writing) with students, faculty, staff, parents, and other community members (in-person, over the phone, via email, and other platforms).
- Ability to prioritize work in a multitasking environment, manage time, and adapt to changing needs and frequent interruptions, exercising outstanding judgment.
- Ability to work cooperatively, collaboratively, and creatively with others, providing and receiving positive and effective feedback regularly.
- Ability to manage projects, take initiative and be resourceful, work independently with minimal supervision, and meet required deadlines.
- Experience with Salesforce or equivalent experience with comprehensive advising notes system.
- Proficiency with Microsoft Office and Google Apps for Education.
- Experience using and supporting Workday Student or similar ERP software preferred.
- Ability to work occasional evenings and weekends.
Location
San Francisco
Additional Locations
Oakland
Application Instructions
Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
Application Deadline
For staff positions, screening begins immediately and continues until the position is filled.
EEO Statement
As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
Questions?
Please address any questions to [email protected].
To apply, visit https://cca.wd5.myworkdayjobs.com/en-US/CCA/job/San-Francisco/Academic-Advisor_R506075.
Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students.
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