CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
Achieves business objectives through personally customizing each interaction to create exceptional, world class, professional experiences that encompasses CBRE's standard of excellence for clients, visitors, and employees.
Provides best in class service offerings to our customers and guests through promoting a "put the customer first approach" from visitor check-in services to coordinating guests' and/or employees' needs such as but definitely not limited to: greeting guests, ensuring client-ready reception area, conference room coordination, resolving issues, cleaning/coordinating shared spaces, stocking and/or ordering supplies. Assists with any unique needs and follows up to ensure satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Offers a warm and welcoming interaction while swiftly executing tasks to resolve issues with a minimal disruption to daily business activities. Cultivates and sustains positive relationships with guests, customers, tenants, and/or team members, supports team to reach mutual objectives.
Answer telephones in a professional manner and accurately direct calls. Maintain organized reception and conference room area. Maintain amenity information (i.e. on-site or near amenities, transportation, community retail, organizational information, etc.).
Politely and professionally arranges and confirms recreational, dining, and/or business activities requests. Responses are expected to be warm friendly and prompt with accurate and thorough information according to the specific request.
Help with setup/clean-up of conference rooms for client meetings and events as needed. Space planning for meetings to ensure efficient utilization of existing meeting rooms.
Sends initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc.
Delivers world class service through providing a warm friendly, and professional greeting and/or response with all in-person, electronic, and telephone interactions.
Initial key contact for potential customer issues and complaints, will resolve basic level complaints and communicate higher level more complicated situations to the team lead.
Works under direct supervision, provides routine reception and administrative support to an office.
Receives and directs incoming calls and visitors to appropriate personnel. Solves routine issues and escalates accordingly.
Assists in providing general hospitality services and maintaining a client-ready reception area, conference rooms and other common areas. Requests building and/or equipment services as needed.
Performing general clerical duties such as distributing and tracking packages, posting mail and arranges messenger services as needed. Troubleshoots for missed deliveries.
Schedules and coordinates meetings held within the office to include conference room reservation, equipment needed for meetings and catering.
Oversees the proper maintenance of office equipment to include copiers, phone systems and printers (color and B&W). Solves minor equipment problems independently.
Oversees the proper maintenance of off-site storage records (tape back-up and hard copy). Provides guidance to Concierge on company document retention policies and procedures.
Maintains relationship with vendors that provide services and goods to the office.
Assists in the completion of the office Business Continuity plan. Provides notary services as needed.
Ensures proper coding of invoices for services or goods for expense tracking purposes. Provides information on brokers and project or listing details for proper expense allocation.
Other duties as needed.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Previous Front Desk, Concierge, customer service or other hospitality experience preferred. Minimum of one year(s) related experience (e.g. Front Desk, Concierge or Customer Service roles).
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc. Ability to work flexible work schedules based on business needs.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 20023327
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.