Position can be located in NJ, NYC-NY, DE, Philadephia-PA
The Senior Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems Evaluate and approve operational quality of system equipment Serve as company liaison to the customer for multiple topics Participate in the establishment, measurement, and achievement of customer satisfaction metrics Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting Provide leadership for project engineering teams, contract employees, and project support personnel Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.) Communicate with Rockwell Automation and customer management regarding project details Support an environment conducive to successful team interaction and customer satisfaction Responsible for following all applicable corporate, company, governmental and regulatory policies, and procedures as appropriate for this position This position will require the ability to travel throughout the service areaProvide customer support through Remote Support (Phone, Vulfira Chalk, etc.) overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and system
Internal Number: 2712126
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.